Customer Relationship Management (CRM) is a strategic process that helps land more new customers and increase the value of current customers, all by improving your customer relationships. And It’s a type of software system that helps businesses automate storage and organize customer data. CRM helps you understand your customers, clients, and your own team so you could discover the right potential and high-value customers by their personality

What you will learn:

• Understanding the importance of analyzing CRM and gain CRM Data in business
• Understanding the CRM Process and types of CRM Data
• Understanding how to grouping CRM Data to make CRM Database
• Understanding how to map the CRM Database to analyze CRM
• Understanding how to Interpret the analysis result
• Understanding how to discover customer personalization to find high-value customer
• How to craft a good visual presenting from CRM data insights

About the Expert:

Bibaswan has a decade of experience in growth roles across Product Marketing, CLM / Loyalty, Performance Marketing, Referrals and Conversion Rate Optimization in companies like Grab Singapore and Singtel.

He is currently working with Klook as Marketing Director, Global Customer Lifecycle Management & User Analytics- based in Singapore

What will you get?

• Full practical insights and knowledge from the Expert
• Live Q&A session
• Speaker's presentation material
• E-certificate

This class is highly recommended for:

• Business Data Professionals
• Marketing and data professionals
• People who are interested in these roles:
• Business analyst
• Data Analyst
• CRM Specialist
• CRM analyst

GENERAL TERMS AND CONDITIONS

• The event will be held on 28th June 2021 at 19.00 - 20.30 WIB (GMT +7)
• This class will be conducted in English
• Soundcheck will start at 18.50 WIB
• The class will start at 19.00 WIB
• Please provide us with your valid full name and email address. We will send the Zoom link through your registered email
• You may contact our customer hero at abdillah@glints.com for further assistance.