Hospitality & Service Excellence: 1 Day Training in Las Vegas
Tired of “good enough” service? Discover how to exceed expectations with practical tools at our Las Vegas 1 Day Customer Service Training
Date and time
Location
Regus
302 East Carson Avenue,#10th floor Ph No +1 469 666 9332 Las Vegas, NV 89101Agenda
Welcome & Introduction
Module 1: Foundations of Customer Service
Module 2: Communication & Active Listening
Module 3: Handling Difficult Customers & Complaints
Module 4: Service Excellence Standards
Module 5: Building Long-Term Customer Relationships
Wrap-Up & Action Planning
Q&A, Feedback & Closing Remarks
Good to know
Highlights
- 8 hours
- Ages 18+
- In person
- Paid venue parking
Refund Policy
About this event
Duration:1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
We provide energizing snacks, refreshing beverages, and a delicious lunch to keep you fueled throughout the day
Course Overview:
Las Vegas is a global hub for tourism, hospitality, and entertainment—industries where exceptional customer service defines success. This 1 Day Customer Service Excellence workshop equips professionals with the skills and strategies to deliver outstanding service, build customer loyalty, and handle challenging situations with confidence. You will gain practical tools to enhance communication, manage customer expectations, and foster positive experiences that drive repeat business and brand reputation.
Learning Objectives:
By the end of this course, you will be able to:
- Apply effective communication techniques to enhance customer interactions
- Handle complaints and difficult customers with professionalism
- Deliver consistent service excellence in hospitality and business settings
- Build long-term customer loyalty and satisfaction
- Adapt customer service strategies to the fast-paced Las Vegas market
Target Audience:
- Hospitality, retail, and tourism professionals
- Frontline staff in casinos, hotels, and restaurants
- Customer service representatives and call center teams
- Sales and client-facing professionals
- Managers seeking to improve service culture
Why It’s the Right Fit for You:
This Customer Service Excellence training is uniquely designed for Las Vegas professionals working in hospitality, tourism, retail, and gaming—industries where service makes all the difference. Through interactive role-plays, real-world case studies, and practical tools, you’ll gain the skills to deliver memorable customer experiences, resolve conflicts effectively, and build long-term client relationships. Led by expert trainers, the program not only equips you with career-advancing techniques but also provides opportunities to network with peers across industries. With a recognized course completion certificate, inclusive refreshments, and attractive group discounts, this workshop offers exceptional value for both individuals and organizations
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Special Group Offers:
- Register as a group of 3 or more and save 10%
- Join with 10+ participants and unlock 15% off
Want to bring the benefits of this Customer Service Excellence workshop directly to your team?
Our in-house training can be delivered at your workplace in Las Vegas or anywhere across the U.S., and is fully customizable to your company’s industry, service standards, and customer challenges—whether in hospitality, retail, tourism, or gaming. By using your team’s real-world scenarios, we create a highly practical learning experience that drives immediate improvements in customer satisfaction and loyalty. In-house delivery not only maximizes convenience and cost savings but also strengthens collaboration across teams, ensuring a consistent customer-first culture throughout your organization.
📧 Contact us today to schedule a customized in-house session: corporate@mangates.com
Frequently asked questions
No. The course is designed for both beginners and experienced professionals in customer-facing roles.
It is highly relevant for hospitality, tourism, retail, gaming, call centers, and any client-facing business.
It is a 1 Day workshop with interactive sessions, breaks, and activities.
Yes. A Course Completion Certificate will be awarded at the end of the session.
The fee covers training materials, certificate, lunch, snacks, and beverages.
Yes. We offer 10% off for 3+ participants and 15% off for 10+ participants.
The workshop includes presentations, role-plays, case studies, and real Las Vegas service scenarios for practical learning.
Yes. The training encourages group discussions and peer learning, allowing you to connect with other professionals.
Yes. We can deliver customized, in-house sessions at your organization in Las Vegas or nationwide.
Just bring yourself! All materials will be provided. A notebook and pen are recommended for personal notes
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