Internal Customer Service 1 Day Training

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Refreshments: Snacks, Beverages and Lunch included in a classroom session

Course Delivery: Classroom

Course Overview:

This workshop is designed to help staff improve collaboration with colleagues and other internal customers as a keystone for improving their performance in today's competitive workplace environment. Using a self-assessment tool, participants discover their dominant communication style and learn how to adapt that style to work more effectively with others. The course will help participants improve their communication skills, make good first impressions, set the right expectations, manage themselves, and build collaboration skills. After attending this workshop, participants will be able to work more effectively with colleagues and team members.

Target Audience:

Support team members and back office support teams.

Learning Objectives:

After completing this course, delegates will be able to:

• Listen, ask questions, and interpret nonverbal messages more effectively.
• Set and manage expectations of colleagues and team members.
• Communicate assertively.
• Adapt their communication style and manage their behavior for more productive work relationships.
• Map out workflow between colleagues.
• Analyze current workflow and identify how to improve efficiency.

Prerequisites:

There are no formal prerequisites.

Course Materials:

Students will receive a course manual with presentation slides and reference materials.

Technical Requirements:

For eBooks:

Internet for downloading the eBook

Laptop, tablet, Smartphone, eReader (No Kindle)

Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)

eBook download and activation instructions

Certification:

Once after the training you receive course completion certificate from Mountskills.