ITIL4 Foundation Training - Brunei (3 Days Instructor Led Classroom Trainin...
Event Information
Description
Course Description
Extensive research has consistently shown that ITIL is fundamental to businesses, enables transformation and helps organizations realise value. Many organisations invest heavily in adopting and adapting ITIL into their business practices and upskilling their workforce with ITIL qualifications.
ITIL4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The speed of current breakthroughs is disrupting almost every industry on a global scale. The Fourth Industrial Revolution is marked by emerging technology in fields including robotics, artificial intelligence, nanotechnology, quantum computing, biotechnology, the Internet of Things (IoT), 3D printing, autonomous vehicles and much more.
ITIL4 provides a practical and flexible basis to support organizations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources, adopt emerging technologies into their IT operations tocompete within the complex modern landscape.
The ITIL Foundation certificate is awarded to candidates passing the examination. Participants will also earn 21 Project Management Institute (PMI) Professional Development Units upon course completion.
Learning Objectives
On completion of this course, the following learning outcomes will be achieved:
- Understand key service management concepts
- Understand how the ITIL guiding principles can help an organization adopt and adapt service management
- Understand the four dimensions of service management
- Understand the purpose and components of the ITIL service value system
- Understand the activities of the service value chain, and how they interconnect
- Know the purpose and key terms of selected ITIL practices with focus on key selected practices
Course Outline
Key Concepts of Service Management
Service Management
Service and relationship with Value, Outcome, Cost and Risks
ITIL Guiding Principles
ITIL Service Value System
ITIL Practices
Who Should Attend
The target audience for this course and qualification are:
- Individuals at the start of their journey in Service Management
- ITSM Managers and aspiring ITSM Managers
- Individuals working in other parts of IT (digital, product development) with strong interface with service delivery
- Existing ITIL qualification holders wishing to update their knowledge
What is Included
- AXELOS Accredited Instructor
- Accredited Training Materials
- ITIL4 Foundation Examination
- Access to Online Learning System for Supplementary Materials
- Lunch and Breaks
Course Duration
3 Days Instructor Led Classroom Training
Examination
- 40 Multiple Choice Questions
- 1 mark per correct answer
- 26 marks required to pass (out of 40 available) – 65%
- One hour duration
- Closed-book
2020 Schedules
- 17th Feb 9th Feb 2020
- 29th Jun to 1st Jul 2020
- 28th Sep to 30th Sep 2020
- 14th Dec to 16th Dec 2020
Enquiries
For Corporate Enquiries, please email enquiries@sapience-consulting.com
