KNOWLEDGE MANAGEMENT SINGAPORE 2024 - BACK TO TACIT

“Back to Tacit,” marks a critical shift in KM, moving beyond data-driven systems to the human-centric knowledge that is tacit knowledge.

The theme of KM Singapore 2024, “Back to Tacit,” marks a critical shift in Knowledge Management (KM), moving beyond data-driven systems to the human-centric knowledge that drives true innovation, that is tacit knowledge. Tacit knowledge, which encompasses personal experience, intuition, and insights that cannot easily be captured or codified, remains the hidden force behind organisational success. In an era where explicit knowledge is easily documented and shared, it is this unspoken, deeply embedded knowledge that creates competitive advantage.

This event will explore how tacit knowledge can be harnessed, captured, and used to foster a more collaborative, innovative, and sustainable organisational culture. Throughout the sessions, KM professionals will discover the symbiotic relationship between technology and tacit knowledge where tools such as Monday.com optimise work management processes but do not replace the human insights that fuel decision-making. We will also look at how AI in education amplifies human intelligence, not by overshadowing it, but by supporting knowledge dissemination and creation, particularly in environments where experiential learning is key.

The KM Culture in Singapore will also be a focal point, highlighting how organisations can cultivate environments that nurture both explicit and tacit knowledge. Real-world challenges will be addressed in the HacKMthon, where participants collaborate to solve KM problems, integrating both human experience and technological tools to craft solutions.

The event will also delve into AI’s role in sustaining KM practices, showing how AI can manage hidden knowledge while respecting the cultural elements essential to effective KM.

The panel discussion on tacit knowledge will serve as a deep dive into how unspoken knowledge has driven success in diverse industries. In the closing session on DEI and KM, we will explore how inclusive and equitable KM strategies ensure that all voices, and their unique tacit knowledge, are heard and valued.

In essence, "Back to Tacit" underscores the idea that while technology is an essential tool, the true power of KM lies in its ability to elevate and integrate the human elements—stories, experiences, and tacit knowledge—that drive organisational growth and innovation. It reminds us that knowledge management systems and AI are only as effective as the human insights they support and enhance.

Each session will need a separate registration on event brite

Session 1: Monday.com

Date: 30th September 2024
Venue: In person at the Lee Foundation Lecture Theatre, Wee Kim Wee School of Communication and Information, NTU
Time: 3pm – 5pm

Synopsis
In this session, Eli Moyel from Monday.com will demonstrate how their platform enhances team productivity, collaboration, and project management efficiency. The presentation will explore real-world use cases, illustrating how Monday.com streamlines workflows, manages complex projects, and fosters transparent communication across teams. By leveraging customisable workflows and integrations, Monday.com allows organisations to centralise their knowledge and make informed decisions, making it an invaluable tool for modern Knowledge Management practices. Participants will leave with actionable insights on how to optimise project management using Monday.com’s innovative features.

Use Cases Presented

· Project Management:
Discover how Monday.com simplifies project planning, task allocation, progress tracking, and team collaboration. Real-life examples will demonstrate how teams can use a centralised platform to streamline workflows and monitor project milestones effectively.

· Marketing:
Learn how Monday.com enhances marketing campaign management by improving content creation, scheduling, and analytics tracking. This use case will showcase how marketing teams can execute campaigns more efficiently by simplifying workflows and enhancing transparency.

Interactive Session:
The presentation will conclude with an interactive Q&A, giving participants the opportunity to ask questions, share insights, and learn how Monday.com can be tailored to their specific project management and marketing needs. Attendees will gain a deeper understanding of how Monday.com can improve productivity, enhance collaboration, and drive results across departments.

Join us at our sharing session at NTU, where you will learn how to become an expert in project management using the Monday.com platform. Whether you are a faculty member managing academic initiatives or a student juggling multiple projects, this session will offer valuable insights to help you work smarter, not harder.

To register online, please visit: Registration Link

Session 2: KM Culture and Maturity of Singapore Organisations (8th October 2024)

11am to 12 Noon Via Zoom

Synopsis
This opening keynote will focus on the Knowledge Management (KM) culture and maturity within Singaporean organisations. The session will assess how these organisations fare in terms of future readiness, sustainability, and smart organisational practices. We will explore the existing challenges that Singaporean firms face in developing a robust KM culture, including knowledge silos, inconsistent executive support, and resistance to change. Solutions will be provided to overcome these barriers, along with practical steps to implement a sustainable and adaptive KM culture that fosters innovation, collaboration, and resilience.

Key Objectives

• To evaluate the current state of KM culture in Singaporean organisations.
• To identify the barriers to implementing an effective KM strategy and culture.
• To introduce strategies for building a future-ready and sustainable KM culture.
• To provide a roadmap for organisations to improve their KM maturity levels.

Key Takeaways

• Assessment of Maturity: Gain insights into how mature your organisation’s KM culture is compared to industry benchmarks.
• Overcoming Challenges: Learn about common challenges organisations face in cultivating a knowledge-centric culture and how to effectively address them.
• Strategic Roadmap: Walk away with a strategic roadmap to enhance KM maturity and culture within your organisation.
• Future-Ready Organisations: Understand how developing a strong KM culture can prepare your organisation for future challenges and opportunities.

Session 3: AI in Education – Amplifying Human Intelligence with Machine Intelligence for Learning (16th October 2024)

1pm to 2pm Via Zoom

Synopsis
Led by Brandon, this session explores the transformative impact of Artificial Intelligence (AI) on education. AI is rapidly becoming a pivotal tool in amplifying human intelligence, especially in the context of learning and knowledge management. The presentation will focus on two key areas: AI for enhancing education and AI for educating about AI. Through the use of machine learning algorithms and AI-powered platforms, we will examine how AI augments human cognitive abilities, personalises learning experiences, and improves knowledge dissemination in educational institutions. This session is a must-attend for educators and KM professionals looking to integrate AI into their knowledge systems.

Key Objectives

• To demonstrate how AI can enhance human intelligence in the education sector.
• To showcase the practical applications of AI in personalising learning and improving educational outcomes.
• To explore the potential for AI in educating individuals about AI itself.
• To provide attendees with practical knowledge on how to implement AI-driven learning strategies.

Key Takeaways

• AI as an Amplifier: Learn how AI enhances human cognitive abilities and transforms traditional education models into more adaptive and personalised systems.
• Future-Proof Learning: Understand the role of AI in shaping the future of education and preparing students for AI-driven workplaces.
• Practical AI Integration: Gain actionable insights on how to integrate AI tools into your own educational practices or KM initiatives.
• AI for KM: Explore how AI can improve knowledge management processes, helping organisations manage and disseminate knowledge more effectively.

Session 4: HacKMthon: Solving Real-World Knowledge Management Challenges (17th October 2024)

2:30pm to 5pm Via Zoom

Synopsis
The 3rd HacKMthon is a dynamic and interactive hackathon designed to bring KM professionals together to collaboratively tackle real-world Knowledge Management (KM) challenges. Participants will form teams and engage in hands-on problem-solving, using innovation and creativity to devise practical KM solutions for current issues faced by organisations today. This session goes beyond theoretical discussions, providing attendees with the opportunity to apply KM principles in real-time, simulate collaborative environments, and generate innovative, actionable solutions to complex KM problems.

The challenges presented will focus on key areas such as:

• Capturing tacit knowledge effectively within organisations.
• Overcoming knowledge silos to improve collaboration and decision-making.
• Utilising AI and technology to augment human knowledge-sharing processes.
• Sustaining KM practices in the face of organisational or cultural resistance.

By the end of the session KMS present their solutions, showcasing the practicality, creativity, and potential impact of their KM strategies. The best solutions will be recognised, offering participants a chance to gain visibility and recognition within the KM community.

Key Objectives

• To promote collaborative problem-solving among KM professionals by addressing real-world challenges.
• To foster innovation in KM practices, particularly in areas such as tacit knowledge capture, silo-breaking, and AI integration.
• To provide a hands-on experience in developing actionable KM solutions that can be implemented within various organisational contexts.

Key Takeaways

• Practical Solutions to KM Challenges: Participants will walk away with innovative, ready-to-implement strategies for overcoming common KM hurdles, such as knowledge silos, resistance to KM practices, and managing hidden knowledge.
• Collaborative Experience: The hackathon offers a unique opportunity to collaborate with other KM professionals in a fast-paced, creative environment, encouraging networking and cross-sector learning.
• Real-World Application: Attendees will apply KM principles in real-time, transforming abstract concepts into tangible solutions.
• Recognition and Learning: Teams with the best solutions will be recognised, and participants will gain valuable insights into how other KM professionals address similar challenges within their organisations.

Interactive Elements

• Team Formation: Attendees will be grouped into teams, fostering diverse perspectives and knowledge-sharing.
• Problem Statements: Teams will be given specific problem statements derived from real-world KM scenarios, including capturing tacit knowledge, bridging knowledge silos, and integrating AI into KM systems.
• Solution Development: Each team will collaborate to develop practical and innovative solutions to their assigned problem.
• Presentations and Feedback: Teams will present their solutions at the end of the session, receiving feedback from the host and peers.

Session 5: Fixing the Broken Heart of KM (18th October 2024)

11am to 12 noon Via Zoom

Synopsis
This session by Faiz will explore the critical cultural and process-related aspects necessary to sustain long-term Knowledge Management (KM) practices. While KM systems and technology are vital, the "heart" of KM lies in organisational culture and the processes that support knowledge sharing. Faiz will discuss how AI can augment KM by managing latent knowledge, such as unarticulated ideas and experiences, and will examine how to design processes that encourage knowledge flow. This session will also explore AI’s role in augmenting LAIR (Learning, AI, and Retention), a concept that focuses on sustaining the human aspect of knowledge management while leveraging AI for efficiency.

Key Objectives

• Sustaining KM practices through culture and process design.
• How AI augments LAIR and aids in managing hidden knowledge.
• Integrating KM practices with organisational strategies to support long-term success.
• To understand the cultural foundations required to maintain effective KM systems.
• To explore how AI can support the capture and management of tacit or latent knowledge.
• To provide insights into building sustainable KM processes that align with organisational goals.

Key Takeaways

• Culture is Key: Organisational culture is crucial for sustaining KM practices; without a supportive environment, even the best KM tools and processes will falter.
• AI as a Support, Not a Replacement: AI can enhance the management of latent and hidden knowledge but should complement, not replace, human-driven knowledge-sharing.
• Process Design: Well-designed processes that integrate both human and technological elements are vital for ensuring that KM practices are sustainable and aligned with long-term strategies.

Session 6: Panel Discussion: "Tacit Knowledge: The Secret Ingredient to Success" (23rd October 2024)

Synopsis

Driven by data and technology, the importance of tacit knowledge, the intangible skills and experiences that are difficult to articulate, cannot be overstated. Be it Mums secret recipe or the complexity of legal requirements. How did these two organisations RED SPICE and Lexplosion journey from Mums Kitchen to The Worlds Table and From the legal firm to the worlds desktop. This panel discussion will explore how tacit knowledge has played a pivotal role in the success of two dynamic companies: Red Spice and Lexplosion Solutions.

Panel Facilitators: Rajesh and Faiz

Panelists: Alan from Red Spice and Swapna from Lexplosion Solutions

Key Objectives

• To understand the significance of tacit knowledge in organizational success.
• To learn how to identify and leverage tacit knowledge within your own organization.
• To explore strategies for preserving and transferring tacit knowledge.
• To gain insights into the future of tacit knowledge in a technology-driven world.

Key Takeaways

• Tacit knowledge is a valuable asset that can drive innovation and problem-solving.
• Effective leadership and a supportive organisational culture are essential for nurturing tacit knowledge.
• Technology can be used to complement and enhance tacit knowledge, rather than replacing it.
• By understanding and leveraging tacit knowledge, organisations can gain a competitive advantage.

Session 7: Co-Producing Knowledge for the Common Good - Strategies for Inclusive and Equitable Knowledge Management (30th October 2024)

Synopsis
This session will focus on creating Knowledge Management (KM) environments that are both inclusive and equitable, ensuring that all voices are heard and respected in knowledge-sharing practices. The discussion will be framed around Diversity, Equity, and Inclusion (DEI) principles, particularly as they relate to KM. Rajesh will explore how KM practices can be designed to support sustainability, ensuring that organisations grow while fostering social justice and equitable knowledge distribution. The session will also dive into strategies for co-producing knowledge that benefits the common good, highlighting how inclusive KM can drive both organisational and societal progress.

Key Objectives

• DEI in Knowledge Management
• KM practices for sustainability and long-term impact.
• Strategies for inclusive and equitable knowledge management, ensuring that DEI principles are embedded in KM practices.
• To introduce strategies for embedding DEI principles within KM frameworks.
• To explore how KM can support sustainability and social justice, creating long-term value for organisations and society.
• To highlight a DEI Framework, demonstrating how diversity, equity, and inclusion can drive knowledge-sharing excellence and organisational success.

Key Takeaways

• DEI is Crucial: Embedding DEI into KM systems is not just a trend but a strategic necessity. Inclusive knowledge-sharing practices promote innovation and collaboration by harnessing diverse perspectives.
• Sustainable KM: Organisations that integrate sustainability and DEI into their KM strategies are better equipped to thrive in an ever-changing business landscape.
• Operationalising DEI in KM: Attendees will gain practical insights on how to operationalise DEI in KM by leveraging framework, which provides actionable steps to promote awareness, collaboration, and continuous learning across diverse teams