Monday, June 9

Lead Smarter with Emotional Intelligence - 1 Day Workshop in Spokane, WA

Ages 18+

Boost self-awareness, empathy, and resilience. Master emotional intelligence to lead, connect, and thrive in both work and life.

By Mangates

Select date and time

Monday, June 9 · 9am - 5pm PDT

Location

Regus - Spokane- Washington Trust

601 West 1st Avenue Suite 1400 +1 469 666 9332 Spokane, WA 99201

Refund Policy

Refunds up to 7 days before event

Agenda

Introduction to Emotional Intelligence

● Self-Management ● Self-Awareness ● Self-Regulation ● Self-Motivation ● Empathy

Core EI Skills

● Accurate Emotional Perception ● Using Emotions to Enhance Thought ● Understanding Emotional Signals ● Emotional Management

Verbal Communication

● Active Listening ● Effective Questioning ● Communicating with Authenticity

Non-Verbal Communication

● Interpreting Body Language ● Emotional Cues in Communication ● The Power of Delivery

Social Awareness & Responsibility

● Benefits of EI ● Expressing Emotions Effectively

Emotional Regulation Techniques

● Perspective Shifting ● Self-Awareness Tools ● Healthy Compromise

Building Emotional Control

● Coping Strategies ● Relaxation Methods ● Integrating Techniques

Workplace Applications (Part I)

● Managing Emotions at Work ● Constructive Conflict Resolution ● EI in Professional Interactions

Workplace Applications (Part II)

● Optimism vs. Pessimism ● Finding Emotional Balance

Making a Lasting Impact

● First Impressions ● Situational Assessment ● Assertiveness with Respect

Conclusion & Reflection

● Inspirational Insights ● Summary of Key Learnings ● Personal Action Plans and Feedback

About this event

Paid venue parking

Certificate: Course Completion Certificate | Duration: 8 Hours

Delivery Mode: In-house/Classroom/Online

Language: English | Credits: 8

Snacks, beverages, and lunch will be provided during the session.

Course Overview:

Emotional Intelligence (EI) is the capacity to recognize, understand, and manage one’s emotions, while also being aware of and infl uencing the emotions of others. Although the foundational concepts have existed since the early 20th century, the term was popularized by Wayne Payne in 1985.

This interactive workshop empowers participants to enhance self-awareness and self-management. Developing these core EI competencies can positively impact both professional performance and personal relationships.

Key Takeaways:

By the end of this course, you will be able to:

● Understand the Emotional Intelligence competency framework.

● Evaluate your current level of emotional intelligence.

● Apply techniques to maintain a high level of positivity and energy.

● Recognize how emotions aff ect thinking, goal-setting, relationships, and decisions.

● Handle high-pressure situations and maintain high standards.

● Cultivate emotional resilience and maturity.

● Take responsibility for emotions and avoid blame or complaints.

● Apply emotional intelligence strategies in the workplace.

Who Can Attend ?

This course is ideal for anyone interested in improving their emotional intelligence skills, regardless of profession or experience level.

Unlock your team’s full potential with our "Emotional Intelligence at Work" training—an in-house, face-to-face session designed to cultivate the core emotional and social skills that fuel high performance. From self-awareness and empathy to emotional regulation, adaptability, and effective communication, this course empowers your team to lead with clarity, compassion, and confidence. Strengthening emotional intelligence not only enhances individual effectiveness but also fosters stronger collaboration, resilience, and a more connected, productive workplace. Let us tailor the session to your team’s needs—reach out today to begin the transformation.

corporate@mangates.com | info@mangates.com

Frequently asked questions

What does Mangates provide me on the day of the classroom training?

We provide Course Materials, Course Completion Certificate and Refreshments.

What experience does Instructor has?

All our Instructors are Certified & Industry Experts and they have years of experience in the same filed.

How many PDUs will I be eligible for?

You will get 8 PDUs on completion of this course.

What are PDU’s and SEU’s?

A PDU stands for a Professional Development Unit, a way to measure ongoing professional development. SEUs are Scrum Educational Units, issued by the Scrum Alliance.

What are the hours of the training?

The training hours are 9:00 am to 5:00 pm. This can be customized for exclusive sessions.

What time shall I arrive at the venue?

Please arrive 15 minutes early for the training

Are there any prerequisites to attend the training?

There are no prerequisites to attend this training.

Do you provide Placements?

Placements are not guaranteed, however you can ask our trainer for the help as our trainer has contacts with corporate

Do you provide a group discount for classroom training programs?

We value group participation and are pleased to offer the following tiered discounts for our classroom sessions: 5% discount for groups of 3 - 5 participants 10% discount for groups of 5 - 10 participants 15% discount for groups of 10 - 20 participants

Does this course includes exam?

This course does not include exams. Once after the training, we provide course completion certificate with each credit per hour (SEU,s or PDU’s)

Organized by

Mangates

Mangates delivers high-impact training programs designed to enhance professional skills and organizational performance. With expert trainers and practical content, we offer workshops, webinars, and corporate training across leadership, project management, IT, communication, and more—trusted by global professionals and organizations alike.

Website: www.mangates.com

Email: info@mangates.com

US Phone Number: +1 469 666 9332

Austraual Phone Number: + 61(0) 2 80155605

From $669.86