What is Emotional Intelligence (EI)?

Emotional Intelligence is the ability to recognize, understand, and manage your emotions while also influencing the emotions of others.

Why is Emotional Intelligence important in the workplace?

EI helps improve communication, teamwork, leadership, conflict resolution, and overall job performance.

What is the duration of the course?

The Mastering Emotional Intelligence course is a 1 day program.

What language is the training conducted in?

The training is delivered in English.

How many credits will I receive?

You will earn 8 credits upon completion.

Will I receive a certificate after the training?

Yes, all you will receive a Course Completion Certificate.

What topics are covered in the course?

Topics include self-awareness, self-management, empathy, communication skills, emotional regulation, and workplace applications.

What are the key benefits of attending this course?

You will learn to manage emotions, strengthen resilience, improve relationships, and make better decisions under pressure.

What is the delivery mode of this course?

The course is delivered in Classroom format.

Is this course suitable for beginners?

Yes, no prior knowledge is required, anyone interested in developing EI skills can attend.

Monday, November 3

Leading with Emotional Intelligence – 1 Day Session in Orlando, FL

By Mangates

Enhance self-awareness, regulate emotions, and improve workplace and personal interactions through Emotional Intelligence skills.

Date and time

Location

Regus - Orlando - GAI Building

618 East South Street, Gai Building, Suite 500 Ph No +1 469 666 9332 Orlando, FL 32801

Lineup

Agenda

Module 1: Introduction to Emotional Intelligence

● Self-Management ● Self-Awareness ● Self-Regulation ● Self-Motivation ● Empathy

Module 2: Core EI Skills

● Accurate Emotional Perception ● Using Emotions to Enhance Thought ● Understanding Emotional Signals ● Emotional Management

Module 3: Verbal Communication

● Active Listening ● Effective Questioning ● Communicating with Authenticity

Module 4: Non-Verbal Communication

● Interpreting Body Language ● Emotional Cues in Communication ● The Power of Delivery

Module 5: Social Awareness & Responsibility

● Benefits of EI ● Expressing Emotions Effectively

Module 6: Emotional Regulation Techniques

● Perspective Shifting ● Self-Awareness Tools ● Healthy Compromise

Module 7: Building Emotional Control

● Coping Strategies ● Relaxation Methods ● Integrating Techniques

Module 8: Workplace Applications (Part I)

● Managing Emotions at Work ● Constructive Conflict Resolution ● EI in Professional Interactions

Module 9: Workplace Applications (Part II)

● Optimism vs. Pessimism ● Finding Emotional Balance

Module 10: Making a Lasting Impact

● First Impressions ● Situational Assessment ● Assertiveness with Respect

Module 11: Conclusion & Reflection

● Inspirational Insights ● Summary of Key Learnings ● Personal Action Plans and Feedback

Good to know

Highlights

8 hours
ages 18+
In person
Paid parking

Refund Policy

Refunds up to 7 days before event

About this event

Business • Career

Delivery Mode: Classroom (In-Person)

Language: English

Credits: 8 PDUs / Training Hours

Certification: Course Completion Certificate

Refreshments: Lunch, snacks, and beverages will be provided during the session to keep you energized and focused.

Course Overview:

Emotional Intelligence (EI) is the capacity to recognize, understand, and manage one’s emotions, while also being aware of and influencing the emotions of others. Although the foundational concepts have existed since the early 20th century, the term was popularized by Wayne Payne in 1985.

This interactive workshop empowers participants to enhance self-awareness and self-management. Developing these core EI competencies can positively impact both professional performance and personal relationships.

Key Takeaways:

By the end of this course, you will be able to:

Understand the Emotional Intelligence competency framework.
Evaluate your current level of emotional intelligence.
Apply techniques to maintain a high level of positivity and energy.
Recognize how emotions affect thinking, goal-setting, relationships, and decisions.
Handle high-pressure situations and maintain high standards.
Cultivate emotional resilience and maturity.
Take responsibility for emotions and avoid blame or complaints.
Apply emotional intelligence strategies in the workplace.

Who Should Attend:

This course is ideal for anyone interested in improving their emotional intelligence skills, regardless of profession or experience level.

Why you should choose this course?
This course equips you with practical Emotional Intelligence skills to better understand and manage your emotions, communicate effectively, and build stronger professional and personal relationships. By enhancing self-awareness, resilience, and empathy, it helps you make smarter decisions, handle stress, and create a positive impact at work and in life.

📧 Contact us today to schedule a customized in-house session:

corporate@mangates.com

Organized by

Mangates

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