Making it Right! The Ultimate Customer Service Recovery Strategy

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Concorde Hotel Singapore

100 Orchard Road

Concorde Hotel, #04-100

Singapore, 238840

Singapore

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Learn Customer Service Recovery Strategy and Techniques That Works: Fixing Broken Customers.

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Fact: There is No Perfect World. Mistakes Do Happen

Despite our best effort to deliver quality customer services, things do go wrong, and customers do complain. It’s a fact of life that we must accept and anticipate. When something goes wrong, customers would expect the company to take immediate action to rectify the situation. It can be an acknowledgement, an explanation, or compensation. Thus, it is important that every company needs to have a Service Recovery Strategy is a necessary part of keeping a brand’s reputation.

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Date and Time

Location

Concorde Hotel Singapore

100 Orchard Road

Concorde Hotel, #04-100

Singapore, 238840

Singapore

View Map

Refund Policy

Contact the organiser to request a refund.

Eventbrite's fee is nonrefundable.

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