Wish You’d Spoken Up Differently? Ever walked away from a conversation thinking, “I wish I’d said that” — or wishing you’d said it differently? Whether it’s with clients, colleagues, or family, speaking up can be hard.
Assertiveness isn’t aggression, passivity, or passive-aggressiveness.It’s clear, confident communication grounded in self-respect and mutual respect — saying what you mean, meaning what you say, without being mean.
In this engaging, hands-on one-day programme, you’ll gain practical tools, scripts, and strategies to:
- Say “no” without guilt
- Give and receive feedback respectfully
- Set and protect healthy boundaries
- Navigate conversations with seniors, clients, peers, and difficult personalities
- Stay calm and composed under pressure
Whether you’re a newly promoted manager, a high-performing professional who struggles to say no, or a quiet contributor who wants to be heard without changing who you are — this course will help you communicate effectively in any situation.
Who Should Attend
Perfect for:
- Managers, team leads, and supervisors facing tough people conversations
- Professionals in client-facing or stakeholder roles
- Individuals who want to speak up confidently without damaging relationships
- HR & L&D professionals developing team communication skills
Course Highlights
✔ Practical sentence frameworks and ready-to-use scripts✔ Real-world roleplays with personalised feedback✔ Emotional regulation techniques for high-pressure moments✔ Strategies for navigating power dynamics and cultural differences
Key Takeaways
By the end of this course, you will be able to:
- Speak up with clarity and confidence
- Set boundaries without guilt
- Build trust through respectful, direct communication
- Handle challenging conversations with poise and professionalism
