Mastering HDI Desktop Support: 3 Day Workshop | Dallas, TX

Master desktop support management, align IT services with business strategy, lead high-performance teams & boost operational efficiency.

Bring your team and save:

1. Groups of three or more receive a 10% discount

2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.

About the Course:

Duration: 3 Days
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 24 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, snacks and beverages will be provided during the session

Course Overview:

Desktop support involves more than just supporting desktops. It includes support for laptops, notebooks, printers, and just about anything for which the company plans to provide face-to-face desktop support. The desktop support manager is responsible for executing the operational and tactical plans of desktop support, while satisfying customer and business needs. Designed for both new and experienced desktop support managers, this Course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments.

Learning Objectives:

● Characteristics of an effective desktop support manager
● How to create and deliver on service level agreements and operating level agreements
● How to align desktop support services with business strategy, objectives, and processes
● The importance of the relationships among IT service Management Processes
● Tactics for screening, hiring, training, and leading high-performance teams
● How to create an internal marketing culture to promote your desktop support services
● The metrics and key performance indicators essential to desktop support performance reporting

Target Audience:

This course is ideal for:

• Desktop Support Managers (new and experienced)
• IT Support Team Leads and Supervisors
• Service Desk Managers and Analysts
• Technical Support Engineers aspiring to leadership roles
• IT Service Management professionals
• Help Desk Managers and Coordinators
• Infrastructure and Operations Managers
• Professionals responsible for SLA management and service delivery
• Individuals involved in workforce planning, recruitment, and team performance in IT support
• Organizations aiming to strengthen their desktop support operations and customer service

Why is it Right Fit for You?

This course equips desktop support managers with practical, real-world skills to align IT services with business strategy, lead high-performance teams, manage operations efficiently, and enhance customer satisfaction. It ensures participants gain both technical and managerial expertise necessary for successful desktop support operations.

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WHY PEOPLE SHOULD OPT FOR INHOUSE TRAINING

In-house training allows your team to learn together in a familiar environment, tailored to your company’s specific systems, policies, and workflows. It encourages collaboration, immediate application of concepts, and reduces travel costs while boosting team cohesion.

📧 Contact us today to schedule a customized in-house session: corporate@mangates.com