1. Who should attend this course?

Professionals involved in sales, procurement, leadership, or client negotiations.

2. Do I need prior negotiation experience?

No, this course suits both beginners and experienced professionals.

3. Will we practice real negotiation scenarios?

Yes, the course includes live simulations and feedback-based activities.

4. Is a certificate provided?

Yes, you’ll receive a Certificate of Completion.

5. Does it cover virtual negotiation skills?

Yes, specific modules address online and cross-cultural negotiations.

7. Can this be customized for our team?

Yes, tailored corporate sessions are available.

8. Will it help me handle difficult clients or colleagues?

Definitely—emotional management and assertive communication are key components.

9. Is it focused more on persuasion or collaboration?

Both. The course focuses on win-win communication and mutual benefit.

10. What industries benefit most from this course?

Ideal for corporate, consulting, education, and client service sectors.

11. Are refreshments included for in-person training?

Yes, lunch and beverages are provided.

Multiple dates

Mastering the Art of Negotiation Communication – 1 Day Course | Pittsburgh

By Mangates

Master strategic communication to negotiate confidently, build trust, and achieve win-win outcomes in professional settings.

Location

regus PA, Pittsburgh - Spaces One Oxford

301 Grant Street #Suite 270 Ph No +1 469 666 9332 Pittsburgh, PA 15219

Agenda

Module 1: Foundations of Negotiation Communication

• Understanding negotiation psychology and human behavior • Key stages of a negotiation process • Importance of communication tone, timing, and body language • Icebreaker Activity

Module 2: Building Rapport and Trust

• Establishing credibility and openness in negotiation settings • Active listening as a negotiation advantage • Asking the right questions to uncover interests and priorities • Case Study

Module 3: Verbal and Non-Verbal Persuasion Techniques

• Using words that influence and persuade • Managing voice, tone, and silence strategically • Decoding non-verbal cues in high-stakes discussions • Practice Exercise

Module 4: Managing Emotions and Conflict in Negotiation

• Handling tension and pressure with composure • Recognizing and diffusing manipulation tactics • Turning disagreement into constructive dialogue • Role Play

Module 5: Communicating for Win-Win Outcomes

• Framing proposals for mutual value • Language that encourages collaboration and compromise • Avoiding defensive or confrontational communication traps • Group Exercise

Module 6: Negotiation Across Cultures and Teams

• Navigating cultural and personality differences • Virtual and cross-functional negotiation etiquette • Maintaining professionalism across digital channels • Case Study

Module 7: Application and Practice

• Real-world negotiation simulation • Feedback and debrief session • Creating your personal communication strategy for negotiations • Action Plan Review

Good to know

Highlights

ages 18+
In person
Paid parking

Refund Policy

Refunds up to 7 days before event

About this event

Health • Medical

About This Course

Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included

Course Overview

Successful negotiation isn’t about winning—it’s about communicating with clarity, confidence, and mutual respect. This 1 Day interactive workshop helps professionals develop the mindset and communication techniques required to navigate negotiations effectively in today’s business world.

You will learn how to prepare, frame conversations, and communicate persuasively while maintaining relationships and credibility. Through role plays, simulations, and practical negotiation models, you’ll explore how words, tone, and emotional control can influence outcomes.

By the end of the session, you’ll possess a proven communication framework to handle objections, influence decisions, and reach agreements that benefit all parties.

Learning Outcomes

By the end of this course, you will be able to:
• Communicate persuasively to influence negotiation outcomes.
• Listen actively to uncover needs, priorities, and hidden interests.
• Stay calm and emotionally balanced in high-pressure situations.
• Build trust, rapport, and credibility during business discussions.
• Structure and present proposals that lead to win-win agreements.

Who Should Attend

This course is ideal for professionals who participate in internal or external negotiations, including:
• Managers and Team Leaders
• Sales and Business Development Professionals
• Procurement and Vendor Management Teams
• Project Managers and Client-Facing Executives
• Entrepreneurs and Consultants

Why Choose This Course

Do you want to communicate with more confidence and influence in your negotiations?
This program blends communication strategy, behavioral psychology, and real-world negotiation techniques to help you speak with clarity and authority. You’ll practice authentic persuasion, learn to manage pushback, and build credibility even in challenging conversations.

If your role involves discussions, deals, or decision-making, this course will help you achieve better outcomes while maintaining strong professional relationships.

Group Discounts:

Save 10% when registering 3 or more participants
Save 15% when registering 10 or more participants

Our Royalty Referral Program

Know a team or professional who could benefit from our workshops? Refer them and earn attractive royalties for every successful registration.

For royalty-related queries, contact orders@mangates.com

Interested in a team version?
We offer customized in-house sessions designed around your organization’s negotiation needs and industry context.

📧 Contact us today to schedule a customized in-house session: corporate@mangates.com

Frequently asked questions

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Mangates

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