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Modern Competency Management and Assurance Systems - NEW

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Dubai, Dubai

United Arab Emirates

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Modern Competency Management and Assurance Systems - NEW, 5 days

Programme Overview

In our Competency Management and Assurance Systems (CMAS) training programme we establish a baseline to ensure that everyone has the same understanding of competence, competency assurance and that we are speaking the same language, so there is no confusion. In this training programme, we define “competence,” discuss what Competence Management and Assurance System is, and provide a clear and robust approach to development of a highly efficient Competency Management and Assurance System for any industrial organisation.

Implementing a successful CMAS will ensure your workforce is trained, assessed as competent, continually developed, retained and your operational needs are meet. A highly trained and competent workforce can improve organisational efficiencies and lower operating costs and workplace incidents. TECHNO-TRAINING is the first company in the world of training and development to provide such practical course for industrial, energy and petroleum companies.

Who should attend

HR professionals, Organisational Development Professionals, Personnel Managers, Line Managers, Subject Matter Experts, Technical experts, Heads of Departments and anyone who is involved in Competence Management and Assurance issues including design, development. assessment and assurance.

By the end of this training course, participants will:

  • Define competence and key components of the competence
  • Assess the advantages and limitations of a competency based approach
  • Use competencies to develop and structure effective CMAS
  • Define competency requirements in a way that could be used in CMAS
  • Systematically evaluate information gathered from a competency based assessments
  • Utilise appropriate tools to support assessment evidence to enhance the objectivity of assessment decisions
  • Apply a structured methodology as an effective competence assessment, assurance and data gathering tool
  • Develop a comprehensive CMAS implementation plan and strategy

Course Outline

What is Competence?

  • Competence Standard
  • Common Components of Competency: Knowledge, Skill, Ability
  • Competence Assurance Programme

What Competence is Not

  • Competence versus Qualifications
  • Competence versus Training
  • Competency Assessment versus Performance Appraisal/Evaluation

What is a Competence Assurance Programme?

  • Components of a Competence Programme
  • Programme Development
  • Assessment Cycle
  • Quality Assurance and Continuous Development

Competence Framework

  • Role/Position-Based
  • System/Task-Based

Defining Competencies

  • Process for Defining Competencies
  • Competence Mapping

Assessing Competence

  • Process for Assessing Competence
  • Competence Rating System
  • Assessment Plan Communication
  • Methods of Assessment
  • Assessment Tools and Supporting Evidence
  • Assessor and Verifiers
  • Assessment Decision
  • Managing the Outcome: Providing Feedback, Employee Feedback, Appeal
  • Closing Competency Gaps

Data and Information Management

  • Documented Information
  • Recordkeeping System
  • Reporting
  • Confidentiality Requirements & Human Resource Legal Interfaces

Quality Assurance

  • What is Quality Assurance?
  • Components of Quality Assurance
  • Quality Assurance Audits

Validity and Reliability of Competency Assessments

  • Validity
  • Verification
  • Reliability

Implementation Plan

  • Purpose
  • Key Roles during Implementation
  • Elements of an Implementation Plan
  • Management of Change (MOC)
  • Training Strategy
  • Support Personnel

Demonstrating Competence to Third Parties

  • Demonstration Process
  • Demonstration Guideline: Pre-Contract, Execution of the Contract, Delivery of Individual Assets, Products, and Services


To enhance learning effectiveness, hand on experience will be emphasised in this programme through role-plays in class presentation, group facilitation and class critique.

Case studies, group discussions and video support will also be used to enhance learning experience. Fun quizzes will be injected to provide formative assessment and a fun learning environment.

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Dubai, Dubai

United Arab Emirates

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