What makes this course different from other Conflict Management training programs?

What sets this Conflict Management training apart is its Philadelphia-focused, real-world approach. Unlike generic programs, this workshop blends local workplace case studies, AI-enhanced mediation tools, and hybrid resolution strategies to address the unique challenges of modern teams.

How often is your course content updated?

We continuously update our content to align with the latest certification standards, best practices, and industry trends.

Can I attend this course if I have no prior experience in the subject?

Yes, you can attend. Many of our programs are beginner-friendly, and any prerequisites are clearly listed on the course page.

Are your trainers certified and industry-experienced?

All our trainers are certified professionals with strong industry expertise and years of practical experience in their respective fields.

What is your cancellation or rescheduling policy?

Participants are eligible to request a refund if the request is submitted at least 7 days prior to the scheduled training date. Approved refunds will be processed within 14 to 21 business days.

When will I receive my certificate after completing the course?

Certificates are issued by the trainer immediately after course completion.

Do you issue a certificate of participation if there’s no exam?

Yes. Even if the course does not include an exam, participants will receive a certificate of participation upon completion.

Can I enroll in a course using company-sponsored training funds?

Yes, we accept corporate sponsorships. Please contact us to facilitate invoicing and registration under your company’s learning and development plan.

Friday, October 31

Navigate & Resolve Workplace Conflicts – 1 Day Training in Philadelphia, PA

By Mangates_inc

Navigate team tensions with ease - join Philadelphia’s 1 Day Conflict Resolution workshop designed for managers, HR, and leaders.

Date and time

Location

Regus PA, Philadelphia - 123 S Broad Street

123 S Broad Street 15th Floor Ph No +1 469 666 9332 Philadelphia, PA 19109

Agenda

Module 1: Conflict Dynamics in Philly’s Diverse Workplaces

• Cultural, organizational, and demographic drivers of conflict in Philadelphia sectors (healthcare, education, finance, biotech) • Local case studies and role‐play scenarios

Module 2: Conflict Styles & Self-Awareness

• Identification of personal conflict styles (avoider, competitor, collaborator, compromiser) • Self-assessment exercises with guided reflection

Module 3: Communication & De-Escalation Techniques

• Active listening, reframing, “I-statements,” and bias reframing • Philadelphia context scenarios (e.g., inter-department miscommunication in hospitals)

Module 4: Resolution Frameworks & Hybrid Mediation

• Structured dialogue models, interest-based negotiation, and virtual inclusion strategies • Virtual tools and AI enhancements for hybrid conflict resolution

Module 5: Emotional Regulation & Mindset Coaching

• Techniques for calming oneself in high-stakes or heated exchanges • Narrative mindset shifts to reframe conflict as opportunity

Module 6: Collaborative Solutions & Future Prevention

• Co-designing agreements and follow-up plans • Culture-building strategies to prevent recurring conflict

Good to know

Highlights

8 hours
ages 18+
In person
Paid parking

Refund Policy

Refunds up to 7 days before event

About this event

Business • Career

Certificate: Walk away with a proudly earned Certificate of Completion

Duration: 1 Day intensive training

Delivery: Classroom, highly interactive session

Credits: 8 Professional Development Credits

We provide energizing snacks, refreshing beverages and a delicious lunch to keep you fueled throughout the day

Course Overview:

In the heart of Philadelphia—from the innovation corridors of University City to the dynamic offices of Center City—effective conflict management is essential for team harmony and organizational success. This interactive, high-impact premium workshop is expertly crafted by Philadelphia professionals to address the modern workplace's conflict dynamics, blending AI-enhanced mediation tools, narrative-driven frameworks, and virtual-inclusive strategies.

Whether you're navigating team tensions, managing client disagreements, or facilitating hybrid meetings, this workshop gives you the tools to navigate, resolve, and transform conflict into collaboration.

Key Outcomes:

You will learn to:

Accurately analyze and understand root causes of conflict
Apply advanced communication techniques to de-escalate tension
Facilitate fair, structured, and effective resolution—even in hybrid settings
Build emotional resilience and a proactive conflict mindset
Implement collaborative agreements and sustainable conflict-prevention strategies

Who Should Attend :

Managers, HR professionals, and team leads across Philadelphia’s education, healthcare, nonprofit, and corporate sectors
Conflict-resolution practitioners and mediators
Leaders and supervisors navigating hybrid and cross-functional teams in Greater Philadelphia
Those preparing for cross-cultural or multi-stakeholder conversations across regional boundaries

Why This Program Is Right for You :

This course is designed to equip professionals with hands-on strategies to handle workplace conflicts effectively. Through interactive role-plays, real-world case studies, and guided coaching, you’ll practice proven techniques in a supportive environment while receiving immediate feedback. Unlike online learning, this Classroom format encourages direct interaction, peer collaboration, and valuable networking across industries.

Joining this "Conflict Management" workshop helps you and your teams to build stronger communication, emotional resilience, and collaboration. An in-house session allows for tailored role-plays, confidential discussions, and team bonding around real organizational challenges. The program equips employees and leaders to resolve conflicts constructively, prevent recurring issues, and create a positive workplace culture that supports productivity and teamwork.

📧 Contact us today to schedule a customized in-house, face-to-face session: corporate@mangates.com

Frequently asked questions

Organized by

Mangates_inc

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