Intro to Customer Journey Mapping
Intro to Customer Journey Mapping
Fri, Mar 3, 2023 12:00 PM ACDT (+10:30)
A$24.95
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Online via Zoom - Simplify Your Customer Journey
Acquiring essential knowledge on how to design and simplify your Customer Journey to achieve service excellence.
By CASUGOL
When and where
Date and time
Location
Online
Refund Policy
Contact the organizer to request a refund.
About this event
For more information: www.casugol.com/scj
International Acclaimed Certification. 5-Star Reviews
Suitable for everyone. Learn in an Interactive, Supportive and Encouraging Environment.
Duration: 90 Minutes
Certification: Participants will be awarded a Certificate of Completion upon completing the course
Who Should Attend: Anyone interested in acquiring the essential knowledge on how to simplify a customer’s journey and achieving Service Excellence
Course Objective
Acquiring essential knowledge on how to design and simplify your Customer Journey to achieve service excellence.
Topics Covered
- Understanding the Modern Consumer
- Business Challenges in Serving the Modern Consumer
- Defining a Customer Journey
- Key Steps to Simplifying a Customer Journey
- Focus on the Customer Experience
- Prioritizing Simplicity and Remaining Flexible
Simplify Your Customer Journey involves rigorous usage of real-time case studies, and group discussion