Q1: Do I need prior process improvement experience?

A1: No, the course is suitable for professionals at all levels with operational responsibilities.

Q2: Will I receive a certificate?

A2: Yes, a Course Completion Certificate is provided after the training.

Q3: Are Lean and Six Sigma principles covered?

A3: Yes, foundational Lean and Six Sigma tools relevant to insurance operations are included.

Q4: Can this help with automation initiatives?

A4: Absolutely, the course explores technology opportunities to streamline workflows.

Q5: How interactive is the training?

A5: You will engage in activities, case studies, and role plays throughout the day.

Q6: Is the training applicable to all insurance operations?

A6: Yes, it’s designed for claims, underwriting, policy administration, and other operational areas.

Q7: Will I learn to measure operational improvements?

A7: Yes, the course covers KPIs, metrics, and data visualization for performance tracking.

Q8: Can the course help with change management?

A8: Yes, strategies for leading teams through operational changes are included.

Q9: Can this be customized for our team?

A9: Yes, we offer tailored in-house options to focus on your specific operational needs.

Multiple dates

Optimize Insurance Processes – 1 Day Training in Hartford, CT

By Mangates

One-day course to enhance insurance operations, improve process accuracy, and foster continuous improvement culture.

Location

Regus - Hartford - Downtown

100 Pearl Street 14th Floor Ph No +1 469 666 9332 Hartford, CT 06103

Agenda

Module 1: Introduction to Process Improvement

• Key principles of operational efficiency • Understanding process improvement frameworks • Identifying inefficiencies in workflows • Activity

Module 2: Workflow Analysis and Optimization

• Techniques for process mapping and analysis • Eliminating redundancies and bottlenecks • Prioritizing high-impact improvements • Case study

Module 3: Lean and Six Sigma in Insurance

• Applying Lean principles to operations • Introduction to Six Sigma tools and metrics • Reducing errors and improving service quality • Activity

Module 4: Data-Driven Decision Making

• Using KPIs and performance metrics • Tracking operational improvements • Data visualization for reporting • Role play

Module 5: Standardization and Documentation

• Creating process documentation and SOPs • Ensuring compliance and consistency • Maintaining operational quality • Activity

Module 6: Technology and Automation in Operations

• Identifying automation opportunities • Leveraging software for efficiency • Best practices for digital process improvement • Case study

Module 7: Change Management and Stakeholder Engagement

• Leading teams through operational changes • Communicating improvements effectively • Handling resistance and fostering adoption • Role play

Module 8: Continuous Improvement Culture

• Building a mindset of ongoing improvement • Encouraging feedback and innovation • Measuring success and sustaining gains • Activity

Module 9: Roadmap to Operational Excellence

• Prioritizing initiatives and resources • Setting actionable goals and timelines • Reviewing outcomes and next steps • Case study

Good to know

Highlights

ages 18+
In person
Paid parking

Refund Policy

No refunds

About this event

Health • Medical

About the course:

Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session

Course Overview:

This course equips you with practical tools and techniques to streamline insurance operations and enhance efficiency. You will learn to analyze workflows, reduce process bottlenecks, and implement continuous improvements. The program emphasizes data-driven decision making, collaboration, and standardization of operations, enabling your team to deliver faster, more accurate, and cost-effective outcomes. By the end of the course, you will be able to identify improvement opportunities and implement actionable solutions that drive operational excellence.

Learning Objectives:

By the end of this course, you will:

Identify inefficiencies in insurance operations and implement improvements.
Apply Lean and Six Sigma principles to enhance workflow efficiency.
Use data-driven insights to support operational decisions.
Standardize processes and maintain consistent quality.
Leverage technology and automation to reduce manual effort.
Lead teams effectively through operational changes.

Target Audience:

Operations managers
Team leads in insurance

Why is it the right fit for you?

This course is ideal for insurance operations professionals seeking practical solutions to enhance efficiency and reduce costs. You will gain hands-on experience in workflow analysis, process standardization, and data-driven improvement techniques. Our trainers bring industry-specific expertise, ensuring the methods taught are directly applicable. The course helps you implement actionable solutions, foster continuous improvement, and build a culture of operational excellence. Choosing this training enables your team to deliver faster, more accurate, and higher-quality results, giving your organization a competitive advantage.

Group Discounts:
Save 10% when registering 3 or more participants
Save 15% when registering 10 or more participants

Do you want your insurance team to enhance operational efficiency together?

We provide in-house training that can be customized for your team size, workflow focus, and process challenges. This ensures targeted learning, faster adoption of best practices, and measurable results for your operations. Custom programs allow teams to address real-world problems directly and implement improvements immediately.

📧 Contact us today to schedule a customized in-house session: corporate@mangates.com

Organized by

Mangates

Followers

--

Events

--

Hosting

--