Problem Management Professional: 2-Day Workshop in San Diego, CA

Bring your team and save:

1. Groups of three or more receive a 10% discount

2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.

About the Course:

Duration: 2 Days (9:00 AM – 5:00 PM)
Delivery Mode: Classroom / In-Person Workshop
Language: English
Credits: 16 PDUs / Training Hours
Certification: Course Completion Certificate Provided
Refreshments: Lunch, tea/coffee, and snacks included

Course Overview:

The HDI Problem Management Professional certification is intended for those who wish
to gain a working knowledge of industry Best Practices related to problem Management.
It is ideal for IT professionals who are working or are planning to work within problem
Management, whether in a technical, managerial, or operational role.

The responsibilities of problem Management professionals vary from organization to
organization, but they often include: assisting with the planning and implementation of
the problem Management Process; performing both reactive and proactive problem
Management; prioritizing and categorizing problems; investigating and diagnosing the
problems; coordinating and/or executing root cause analysis; developing workarounds;
and proposing changes to resolve issues.

The HDI Problem Management Professional Certification Standard is based on the
concepts, Principles, and Best Practices found in various ITSM frameworks, including
ITIL, ISO/IEC 20000, and COBIT.

Learning Objectives:

• The roles and responsibilities of the problem Management professional
• The importance of detection, prioritization, and categorization
• Best Practice frameworks and standards for ITSM
• Methods for investigation and diagnosis
• What service restoration is, in terms of incident and problem Management
• Problem Management Process relationships
• The problem Management activity flow
• The relationships between knowledge Management, known errors, and workarounds
• The differences between reactive and proactive problem Management
• The interdependencies between incident and problem Management
• Critical success factors and key performance indicators for problem Management
• Proven methodologies for conducting root cause analysis
• The problem Management road map and how to use it in your organization

Target Audience:

• Individuals who are preparing for the HDI Problem Management Professional certification exam
• Individuals who are working or plan to work within problem Management, whether in a technical, managerial, or operational role

Why is it the Right Fit for You?

The HDI Problem Management Professional certification is intended for those who wish to gain a working knowledge of industry Best Practices related to problem Management and is based on the concepts, Principles, and Best Practices found in various ITSM frameworks, including ITIL, ISO/IEC 20000, and COBIT.

©2026 Mangates Tech Solutions Pvt Ltd. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.

Our Royalty Referral Program

Know a team or professional who could benefit from our workshops? Refer them and earn attractive royalties for every successful registration.

For royalty-related queries, contact orders@mangates.com

Want to train your entire team together?

This two-day workshop can be delivered in a classroom or virtual format to support team learning and consistent understanding of problem Management best practices.

📧 Contact us today to schedule a customized in-house session: corporate@mangates.com