Course Title: Problem Solving & Decision Making

Date: 25 - 26 June 2020 (Thu - Fri)

Time: 9.00 am – 1.00 pm

OBJECTIVES

At the end of the programme, participants will be able to:

• Build and expand decision making, critical thinking and creative problem solving skills
• Apply logical and creative approaches to solving problems and making decisions
• Use traditional and creative tools for identifying causes and generating solutions
• Employ creativity and lateral thinking as business tools
• Analyze and solve actual problems facing them at work
• Gain confidence in asking the 'right questions' and overcoming the stress of making complex decisions
• Demonstrate and build credibility with upper management
• Develop strategic approaches to problem solving and decision making

Module 1: Problem solving

• Definitions and tools: an overview
• The link between problem solving and decision making
• The principle of organizing our thinking about problems
• Identifying our own mind traps
• Brain analysis and ways of learning
• Right brain, left brain thinking
• Assessing your thinking style and how it influences the way you approach problem solving
• Increasing your ability to balance both sides of the brain
• Right decisions at the right times

Module 2: The rational approach to problem solving (Kepner-Tregoe)

• Techniques of recognizing problems
• Information analysis
• Difference between causes and symptoms
• The helicopter approach
• Problem analysis
• Decision analysis
• Potential problem analysis

Module 3: Problem analysis supplementary tools

• Root cause analysis
• The importance of the 'why' question
• Ishikawa fishbone concept
• Assumptions in the workplace
• Pareto analysis
• Critical thinking framework
• The RED model and business situation applications

Module 4: Decision making supplementary tools

• Being decisive and principles of decision making
• The How-How method
• Decision analysis weighted worksheet
• Consensus decision making
• The decision making process

Module 5: Creativity and Problem solving

• Assessment of creativity and ways to think creatively
• Lateral thinking tips
• Creativity and its use as a business tool
• Barriers to creativity and ways to overcome them
• The hemispheres of the brain
• Brainstorming tips and tools
• Six thinking hats (Edward de Bono)

Module 6: Applications of techniques

• People problems and solutions
• Analysis and solution of real life problems presented by participants
• Action plan to apply problem solving and decision making skills when returning to the workplace

WHO SHOULD ATTEND

Managers, supervisors and administrators who will benefit from better problem solving and decision making skills, and business professionals who want to take their critical thinking to the next level by using both their experience and intuition to make the right moves and decisions.

METHODOLOGY

The course uses a mix of interactive techniques, group discussion and video clips. As this training would be online, there will be alot of brainstorming and idea sharing.

Package inclusive of:

• Note & exercises
• E-certificate of accomplishment

REMARK

Check your order confirmation email at your registered email for:

• Link to access notes & exercises

Check your registered phone number WhatsApp for:

• Zoom Link & ID

For non-PayPal payment, you have another option of payment by invoice.

Steps:

1. Purchase Tickets

2. During checkout, click payment method payment by invoice

3. Make your payment through online transfer

Recipient: Orange Revolution Sdn Bhd

Bank: Public Bank Berhad

Account Number: 3176 922 909

4. Kindly send us payment receipt once payment is made, to Win Low

WhatsApp: +6016 - 2203 184 or Email: winlow@orangerevolution.com.my

Thank you