Problem-Solving Excellence – 1 Day RCA Workshop | Miami, FL

Build trust, improve communication, apply empathy, and master conversation techniques to create strong professional relationships in 1 day.

Group Discounts:

Save 10% when registering 3 or more participants
Save 15% when registering 10 or more participants

For more information on Venue address, reach out to "info@mangates.com"

About the course:

Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session

Course Overview

This 1 Day training provides a structured, practical approach to building rapport and trust in professional environments. You will learn how to use empathy, active listening, mirroring, and conversational psychology to create meaningful connections. The course explores verbal and non-verbal communication, emotional cues, behavioral alignment, and trust-building models used by high-performing teams.
Real-life scenarios, communication frameworks, and guided practice ensure you leave with highly applicable skills for workplace interactions, sales conversations, leadership roles, and client engagement.

Learning Objectives

By the end of this course, you will be able to:

• Build rapport quickly in professional settings
• Use empathy to strengthen communication
• Listen actively and respond thoughtfully
• Apply mirroring and matching to build comfort
• Identify and use trust-building techniques
• Navigate conversations with confidence
• Form stronger professional relationships

Target Audience

• Sales teams
• Leaders & managers
• Customer-facing professionals
• HR professionals
• Client service executives
• Anyone wanting to improve interpersonal communication

Why Choose This Course?

This course combines psychology-backed communication techniques with practical exercises, giving you real, usable skills in a single day. You’ll learn directly from trainers experienced in leadership communication, negotiation, and behavioral relationship-building. The curriculum focuses on real scenarios, roleplays, emotional intelligence development, and conversational mastery—ensuring immediate results in workplace interactions and client conversations.

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Our Royalty Referral Program

Know a team or professional who could benefit from our workshops? Refer them and earn attractive royalties for every successful registration.

For royalty-related queries, contact orders@mangates.com

Want to train your entire team?
We offer customized in-house sessions tailored to your organization’s communication style and industry requirements. Activities, examples, and role plays can be adapted to sales, customer service, leadership, or cross-functional teamwork. Perfect for teams that want to improve trust, collaboration, and client engagement.

📧 Contact us today to schedule a customized in-house session: corporate@mangates.com