What Does Mount Skills provide me on the day of the course?

We provide Course Materials, Lunch, Beverages and Course Completion Certificate.

If I cancel my Enrollment, how can I claim my Refund?

You can request a refund by sending an email to eventbrite@mountskills.com and within 7-14 working days you get your money back.

How do I enroll in a course?

You can reach us at eventbrite@mountskills.com

Is the course available online or in-person?

We host the training through both the platform, Online and Classroom. The virtual training option can be chosen by busy professionals.

What is the duration of the course?

The duration of the training is 8 hours. The training will run from 9 AM to 5 PM.

Do you provide group discount?

Yes, we do provide great discount for the group registration. To enquire, reach us at eventbrite@mountskills.com.

Will I receive a certificate upon completion of the training?

Once you complete the training, you will receive a globally recognized Course Completion Certificate.

Can I switch my registration to different course if required?

Yes. You can switch your registration to a different course with a week prior notice.

Are your instructors are qualified and certified?

Our subject matter experts are from relevant industries and are certified.

How many credits will I be eligible for?

You will be credited with 8 PDUs on completion of this training.

Multiple dates

Quality Management 1 Day Training in Allentown, PA

By Mount Skills

Join us for a jam-packed day of learning all about Quality Management!

Location

For venue details reach us at eventbrite@mountskills.com

PH: +1 469 666 9332 Allentown, PA 18034

Agenda

Introduction, Objectives and Expectations

An introduction to the subject, an opportunity to review the course objectives and identify any personal objectives and expectations of the group. Includes a review of quality from a personal perspec...

Background to Quality Management

Identifying key events in the development of quality management, which helps to give a broader understanding of the topic and its place within organizational development.

Quality Management Systems

Gathering an understanding of the different types of quality management systems, including; Total Quality Management, ISO 9001, and Kaizen.

Total Quality Management

Exploring the eight principles of TQM, comparing it to the participants own organizational practices and establishing how the key principles can be applied.

Quality Assurance and Control

Understanding the concepts of quality assurance and control and watching a YouTube video that helps explain Quality Management Systems that use the principles and then finally identifying what aspect...

ISO 9001

Establishing the requirements of a quality management system that adheres to the ISO 9001 standards. Includes a YouTube video that summarizes the impact ISO9001 standards have had.

Putting Quality Management to Work

A fun activity that explores all of the quality management aspects covered so far and helps establish that participants can apply the principles to a given scenario.

Quality Measurement and Improvement

Using the Shewhart Cycle (Plan, Do, Check, Act) to help measure and improve quality. Exploring the difference between continuous improvement and continual improvement and how it can be used to define...

Kaizen

Another approach to continuous improvement. Understanding this approach to quality management and its key concepts. Reviewing a YouTube video that details Kaizen in practice and reviewing the concept...

Quality Management Tools and Techniques

Identifying and describing the most commonly used tools and techniques for quality management and ensuring participants can appreciate how they are applied.

Quality Management Case Study

Exploring quality management via a case study that explores the main concepts and allows participants to apply their own thinking to a scenario.

Summary and Action Planning

A final activity that closes the training in an engaging way and ensures participants leave with some key actions for workplace improvement.

Good to know

Highlights

In person

Refund Policy

Refunds up to 7 days before event

About this event

Business • Educators

Certificate: Course Completion Certificate

Language: English

Duration:1 Day

Credits: 8

Refreshments: Snacks, Beverages and Lunch included in a classroom session

Course Delivery: Classroom

Course Overview:

Quality management is a discipline for ensuring that organisational processes, procedures, systems and practices are fit for purpose and able to deliver consistent and continuous benefits. This Quality Management training is aimed at you that would benefit from implementing quality management principles within your organisation with an aim to improve the working practices of the business and consequently its success.

Course Contents:

Gain a competitive advantage by developing your employees awareness of quality management principles

The history of Quality Management, from a simple process of inspecting a sample of the finished product to Total Quality Management, has led to the development of essential processes, ideas, tools, and techniques that are central to organisational development, change management, and the performance improvements that are generally desired for individuals, teams and organisations.

Businesses that do not focus on quality will quickly find that there are costs to be paid and the reputation of a business will quickly deteriorate as a result of poor quality.

This training aims to give you an understanding of the key principles of quality management and how to apply it to your own working practices.

Course Feature:

By the end of this Quality Management training, you will be able to:

Describe Quality Management Systems
Recognise the value of Total Quality Management
Practice Quality Assurance and Control
Measure Quality and make improvements
Apply Quality Management Tools and Techniques

Certification:

Once after the training you receive course completion certificate from Mountskills.

Who can Attend?

Anybody who is interested in learning Quality Management Skills.

©️ 2025 MountSkills. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.

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