1. Do I need prior experience in e-commerce logistics?

No, this course is designed for professionals at all levels.

2. Will I receive a certificate?

Yes, a Course Completion Certificate will be provided.

3. Is lunch provided?

Yes, lunch, beverages, and snacks are included.

4. Are group discounts available?

Yes, discounts apply for 3+ and 10+ team registrations.

5. Can I transfer to another session if I can’t attend?

Yes, rescheduling options are available with prior notice.

6. Does this cover customer policy design?

Yes, it focuses on balancing customer satisfaction and cost.

7. Will this include technology insights?

Absolutely, AI and automation tools are covered.

8. Is the course hands-on?

Yes, with case studies, role plays, and action planning.

9. Can small retailers benefit?

Yes, strategies are scalable for both startups and large retailers.

10. Does it cover sustainability?

Yes, eco-friendly and circular fashion strategies are included.

Multiple dates

Reduce Fashion E-commerce Return Costs: 1 Day Workshop | Centennial, CO

By Mangates

Transform fashion e-commerce returns into a profit opportunity with smarter strategies and tools.

Location

Regus Centennial, CO

Regus Office Space Ph No: +1 469 666 9332 Centennial, CO 80015

Agenda

Module 1: The E-commerce Returns Challenge

• Understanding return trends in fashion retail • Key drivers of high return rates • Costs of inefficient return systems • Activity: Case Study

Module 2: Customer-Centric Return Policies

• Designing flexible yet cost-effective policies • Enhancing customer satisfaction and loyalty • Balancing generosity with profitability • Activity: Role Play

Module 3: Technology & Automation in Returns

• AI-driven returns management tools • Reverse logistics software and tracking • Data insights for decision-making • Activity: Demo Exercise

Module 4: Reverse Logistics Optimization

• Warehousing and restocking strategies • Partnerships with logistics providers • Reducing time and labor costs • Activity: Simulation

Module 5: Sustainable Returns Management

• Eco-friendly packaging and processes • Circular fashion & resale options • Minimizing environmental impact • Activity: Group Discussion

Module 6: Building an Action Plan

• Setting clear return KPIs • Crafting a cost-effective returns roadmap • Peer review and feedback session • Activity: Action Plan Exercise

Good to know

Highlights

Ages 18+
In person
Paid venue parking

Refund Policy

Refunds up to 7 days before event

About this event

Health • Medical

About This Course

Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks provided

Course Overview

This 1-day Centennial workshop equips fashion and retail professionals with practical tools and proven strategies to manage e-commerce returns efficiently. Participants will learn how to reduce costs, improve customer experience, and optimize reverse logistics in an increasingly digital-first retail environment.

Through real-world case studies, interactive exercises, and technology insights, you’ll gain actionable methods to turn returns from a financial burden into a competitive advantage that builds brand trust and profitability.

Learning Objectives

By the end of this course, you will be able to:

Analyze the financial and operational impact of returns.
Apply customer-centric approaches to returns management.
Leverage technology for smarter returns handling.
Optimize reverse logistics and reduce processing costs.
Build sustainable and profitable e-commerce return strategies.

Target Audience

Fashion e-commerce managers
Retail operations leaders
Customer experience managers
Supply chain & logistics professionals
Entrepreneurs in online fashion retail

Why You Should Attend This Workshop?

Are fashion returns eating away at your margins or customer loyalty? In Centennial’s fast-growing retail hub, mastering e-commerce returns isn’t just an operational issue — it’s a profit and brand-trust strategy.

This 1-day training shows local fashion and retail professionals how to turn high return rates into a competitive advantage. Through case studies, live demos and practical exercises, you’ll learn to streamline reverse logistics, apply customer-centric policies, integrate technology, and create sustainable, cost-saving return processes.

You’ll walk away with a clear action plan to cut losses, improve efficiency and boost customer satisfaction in the Centennial fashion e-commerce landscape.

Team Enrollment Benefits:

Groups of 3+ → 10% discount
Groups of 10+ → 15% discount

Interested in hosting Managing E-commerce Returns in Fashion & Retail exclusively for your team?
Our in-house delivery brings the workshop to your location, tailoring content to your product lines, policies and operational challenges — saving travel time, aligning learning with your systems and accelerating results.

📧 Contact us today to schedule a customized in-house session: corporate@mangates.com

Organized by

Mangates

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