Resolve Not Avoid Conflict

Important Notice 

This programme/event is open to members of the National Library Board, Singapore. Please ensure you have your myLibrary username on hand before proceeding with the registration. If you do not have a myLibrary username, you can create one here: https://account.nlb.gov.sg/. 

About the Programme 

Conflicts can be neither good nor bad. In fact, conflicts can help to resolve some hidden issues that may have been overlooked or avoided. By learning how to respond rather than react to them, some issues can be uncovered and addressed. 
Some learning points of this talk:
•    Understand the difference between responding and reacting
•    Understand that all not conflicts are bad and may uncover some hidden messages
•    How to deal with conflict before it escalates into anger and rage
•    Recognise the emotions behind conflicts
•    Understand conflict and its impact 
•    Analyse different styles of managing conflict
•    Break down difficult conversations
•    Resolve conflict through following the DEAR MAN Method

About the Speaker:

Marie Ang
Outreach Manager, Caregivers Alliance Limited
 
Marie Ang is a dynamic leader with an extensive and varied career in finance, banking, public relations, education, and aviation industries. For more than 30 years, she has been working with companies to implement best practices, including conflict resolution. She is passionate about human psychology, personality, and relationships, and the deep impact these areas have on the individual as well as the business.

Unsure how to register for our programme? 

Refer to these guides for more information. 

• NLB Mobile App Users – go.gov.sg/toyl-evbm 

• Desktop Users – go.gov.sg/toyl-evbd 

About Time of Your Life  

Organised by the National Library Board, the Time of Your Life (TOYL) features informative talks, creative workshops, learning communities and resources for those aged 50 and above. Covering a wide range of topics such as Digital, Careers, Sustainability, Arts & Wellness, start your learning journey with us today. Visit https://go.gov.sg/toyl for the full programme listing and check out our dedicated publication at https://go.gov.sg/50plusmag. 

Online Programme/Event Administrative Information 

• This programme is conducted entirely online. You may access Zoom via the app or using a web browser. 

• Please note that photos and/or videos of this programme and its participants may be taken. By registering for this programme, you agree that NLB may take photographs and/or videos of you (or your child as applicable) and use the images and/or videos including to archive, exhibit and publish them for publicity or any other NLB purposes. 

• Please ensure that you enter a valid email address as you will receive an email with the link to the online programme/event. 

• The link of the programme should not be shared with others. 

• Do ensure you have a strong internet connection. Using your mobile data is not recommended. 

• The National Library Board, Singapore (NLB) reserves the right in its absolute discretion to disqualify or refuse admission to any registrant without any reason and notice.