Thank you for being part of our Sennheiser community!

We would also like to thank you for your patience while waiting for a service appointment with us. With social distancing measures in place, we will be staggering our customer service hours to ensure everyone’s well-being is most adequately taken care of.

During this period, product servicing is solely on an appointment basis.

Do take note that we will only allow 2 customers to be in the service centre premises at any one time. There will be a 10mins grace period for each appointment. If you are unable to make it in time, you may reschedule the appointment to another available slot.

After securing your appointment, please provide us with sufficient information about the defective product(s) before heading down to our service centre.

Items to bring along:

1) NRIC for SafeEntry tracking

2) Defective product(s)

3) Proof of purchase (compulsory)

4) Product box (optional - good to have)

5) Service Order Acknowledgement for collection

In the meantime,

Click here to learn more about our service offerings.

Click here to shop more!