Service Excellence (Level 1) ( CRS-Q-0039881-RET )

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Marina Square

6 Raffles Boulevard

Singapore, 039594


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Service Excellence (Level 1) ( CRS-Q-0039881-RET )

About this Event

What's In It For Me?

Designed to inject energy and positivity into any organisation, this interactive course presents sales and service personnel with a comprehensive framework of practical techniques for soaring customer satisfaction and superior performance and sales.

Service Excellence Course participants will refine their dressing styles and fine-tune their communication standards, in the process also learning reliable methods of identifying and addressing the needs of their clients with polished, personalised service.

Rather than leave your customers indifferent, delight each and every one of them with impeccable professional image and your human touch!

Course Content

Who Are We and What We Do

Establishing Your Attitude

Identifying and Addressing Customer Needs

Understanding When to Escalate

Course Objectives

1. persona.

2. Recognise the impact of one’s professional image and persona on own organisation.

3. Project a professional image and persona, particularly when delivering go-the-extra-mile service.

4. Interact effectively with customers.

5. Deliver customised and personalised service to create a positive customer experience.

6. Escalate feedback on areas of improvement to enhance customer experience.

Who Should Attend?

Professionals seeking to improve themselves for enhanced business / career success

Team Of Consultants :

Jill Lowe Team is an inspirational group of award winning trainers with over 34 years of experience working with diverse industries to bring the best out of every potential.

Since 1985, Jill Lowe has run this Singapore-based brand and image company with links to Washington, London and Shanghai.

Course Code : CRS-Q-0039881-RET

Eligible for Claim Period: 27 Aug 2019 – 26 Aug 2021

(Eligible for SkillsFuture Mid-career Enhanced Subsidy, SkillsFuture Credit)

Dates of next Intake :

29 & 30 October 2020 ( Thurs & Fri )

Training Duration: 2 days (16.00 hours)

Group size: up to 20 pax

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Marina Square

6 Raffles Boulevard

Singapore, 039594


View Map

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