What's In It For Me?

Designed to inject energy and positivity into any organisation, this interactive course presents sales and service personnel with a comprehensive framework of practical techniques for soaring customer satisfaction and superior performance and sales.

Service Excellence Course participants will refine their dressing styles and fine-tune their communication standards, in the process also learning reliable methods of identifying and addressing the needs of their clients with polished, personalised service.

Rather than leave your customers indifferent, delight each and every one of them with impeccable professional image and your human touch!

Course Content

Who Are We and What We Do

Establishing Your Attitude

Identifying and Addressing Customer Needs

Understanding When to Escalate

Course Objectives

1. persona.

2. Recognise the impact of one’s professional image and persona on own organisation.

3. Project a professional image and persona, particularly when delivering go-the-extra-mile service.

4. Interact effectively with customers.

5. Deliver customised and personalised service to create a positive customer experience.

6. Escalate feedback on areas of improvement to enhance customer experience.

Who Should Attend?

Professionals seeking to improve themselves for enhanced business / career success

Team Of Consultants :

Jill Lowe Team is an inspirational group of award winning trainers with over 34 years of experience working with diverse industries to bring the best out of every potential.

Since 1985, Jill Lowe has run this Singapore-based brand and image company with links to Washington, London and Shanghai.

Course Code : CRS-Q-0039881-RET

Eligible for Claim Period: 27 Aug 2019 – 26 Aug 2021

(Eligible for SkillsFuture Mid-career Enhanced Subsidy, SkillsFuture Credit)

Dates of next Intake :

29 & 30 October 2020 ( Thurs & Fri )

Training Duration: 2 days (16.00 hours)

Group size: up to 20 pax

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Effective from 2 January 2014, organisations have to check the Do Not call (DNC) Registry before conducting telemarketing activities.

Under the PDPA’s DNC provisions, circle4mummy does not need to check the DNC Registry before sending telemarketing messages (such as promotions and updates on new product offerings and services) if circle4mummy has received your clear and unambiguous consent to be contacted for telemarketing.

You would like circle4mummy to contact you for such marketing, advertising and promotional purposes via the voice call, SMS and Fax, overriding any DNC registration.

You understand that you are entitled to withdraw your consent for the collection, use and disclosure of your personal data at any point of time by notifying circle4mummy at circle4mummy@gmail.com in writing.