Smarter Work, Seamless Experience: The Next Phase of Digital Evolution

Transforming Digital Employee Experience with Unified Intelligence and Control

As hybrid work becomes a permanent fixture and digital touchpoints expand across organisations in Singapore, employee experience has emerged as a top priority for IT leaders. The modern workforce expects seamless, fast, and reliable digital interactions - anytime, anywhere, and across every device. However, with growing complexity in endpoint environments, application stacks, and compliance requirements, traditional IT support models are no longer sufficient. 

This challenge is amplified by evolving workforce expectations and new national policy shifts. Under the Tripartite Guidelines on Flexible Work Arrangement Requests, which took effect from December 2024, all employees in Singapore who have completed probation are entitled to formally request flexible work arrangements - including remote work, staggered hours, or a compressed workweek.  This shift signals a clear direction towards flexible, employee-centric workplace models, placing greater pressure on organisations to support diverse work modes reliably and securely. 

With just 2% of companies expecting a fully on-site model for knowledge workers, there is a growing recognition that workplace flexibility must be balanced with consistent, seamless digital experiences - making support for a distributed workforce a strategic imperative.  

To meet these rising expectations, organisations are embracing an evolved approach to workplace IT: Digital Employee Experience (DEX). Research indicates that organisations that fail to implement a DEX strategy and tool risk increasing digital friction, with 75% expected to struggle to reduce it effectively through 2027. 

While the concept of DEX has been around for some time, modern DEX platforms now combine deep endpoint telemetry, real-time monitoring, intelligent automation, and AI-powered insights to proactively manage and enhance the digital work environment. It is forecasted that by 2028, teams with fully implemented DEX tools will carry only half the backlog compared to those without, highlighting the critical role DEX plays in operational efficiency. 

This shift transforms IT from a reactive helpdesk into a proactive enabler of performance, resilience, and user satisfaction. By continuously identifying and resolving performance bottlenecks, enforcing policy compliance, and optimising resource usage, DEX solutions deliver measurable improvements in workforce productivity, satisfaction, and business agility.  

Today’s advanced DEX platforms unify IT and operational technology (OT) environments, automate routine tasks such as patching and software deployment, and provide advanced visibility into user sentiment and device health. With AI-driven remediation, secure remote connectivity, and built-in governance capabilities, organisations can reduce support costs, minimise downtime, and provide a consistent experience across all work modes - from frontline operations to the C-suite.  

OpenGov Asia is pleased to extend an invitation to an OpenGov Breakfast Insight bringing together digital transformation leaders and workplace technology leaders to explore how AI-powered DEX platforms and proactive IT operations are redefining the modern digital workplace. 

This peer-to-peer session will examine how organisations in Singapore can harness intelligent automation, real-time insights, and unified endpoint management to enhance employee experience, optimise IT performance, and drive resilient, people-centric digital transformation. 

This session will allow delegates to:  

• IMPLEMENT AI-powered Digital Employee Experience (DEX) platforms to proactively monitor, manage, and optimise the digital work environment across all user touchpoints. 

• REDUCE digital friction and IT backlog by leveraging real-time telemetry, intelligent automation, and predictive analytics to identify and resolve issues before they impact productivity. 

• UNIFY IT and OT environments under a single operational view, enabling seamless policy enforcement, secure device management, and end-to-end visibility into user sentiment and system performance. 

• DRIVE workforce satisfaction and resilience by delivering consistent, high-performance digital experiences - from remote executives to frontline workers - with built-in governance and secure remote support. 

Who should attend:

• Chief Digital Officers

• Chief Information Officers

• Chief Innovation Officers

• Chief Operating Officers

• Chief Technology Officers

• Chief Transformation Officers

• Chief Digital Workplace Officers

• Chief People Officers

• Director and Heads of IT Infrastructure

• Director and Heads of Technology Capabilities and Innovation

• Directors and Heads of Technology, Strategy, and Policy

• Heads of Customer Experience

• Heads of IT Operations

• Heads of Operation

• Heads / Directors / and Vice Presidents of Digital Workplace

• Human Resource Digital Transformation Managers

• Employee Experience Managers