“Having bumper sales may not mean having bumper profits”. Sounds familiar? Very often, the problem is poor credit control and debt collection. Debt collection efforts wear off by 80% after 90 days? Bad debt is a part and parcel of doing business. However, with effective debt collection techniques, it is something that can be managed and controlled to ensure the organization stays on the right track of probability. A well trained employee in debt collection means increased cash conversions, optimal resource utilization and great return on investment but many employees find debt collection frustrating and tough. This 1 day high impact workshop will provide you with critical, fool-proof techniques that will help your company improve credit management and debt recovery. Trainer will share valuable personal experiences and practical techniques in debt recovery while retaining customers’ satisfaction.

Key Takeaways: Collect Debts Effectively and Confidently

At the end of this workshop, participants will learn how to:

• Deal with delaying or non-payment excuses and reduce credit exposure of difficult customers effectively
• Collect from financially distressed debtors
• Grasp the importance of strategic importance of credit collection management and commercial/business awareness
• Master the art of collecting debts through phone and the three phases of collection call
• Successfully implement a proactive and practical credit management and debt recovery strategies to address delay/non payments
• Better understand different methods of collection (including negotiation) on debts
• Lay groundwork to make collection efforts produce better results
• Comprehend the legal perspective in debt collections and maximizing debt recovery through ligation procedures
• Write effective letters, faxes and emails that are shorter, clearer and deliver desired results
• Make the right decisions in credit collection and increase your organization’s Return on Investment (ROI)
• Use different debt collection techniques to different situations designed specifically for your customers