What Does Mount Skills provide me on the day of the course?

We provide Course Materials, Lunch, Beverages and Course Completion Certificate.

If I cancel my Enrollment, how can I claim my Refund?

You can request a refund by sending an email to eventbrite@mountskills.com and within 7-14 working days you get your money back.

How do I enroll in a course?

You can reach us at eventbrite@mountskills.com

Is the course available online or in-person?

We host the training through both the platform, Online and Classroom. The virtual training option can be chosen by busy professionals.

What is the duration of the course?

The duration of the training is 8 hours. The training will run from 9 AM to 5 PM.

Will I receive a certificate upon completion of the training?

Once you complete the training, you will receive a globally recognized Course Completion Certificate.

Can I switch my registration to different course if required?

Yes. You can switch your registration to a different course with a week prior notice.

Are your instructors are qualified and certified?

Our subject matter experts are from relevant industries and are certified.

How many credits will I be eligible for?

You will be credited with 8 PDUs on completion of this training.

Multiple dates

Strategic Communication 1 Day Workshop in Bromley

By Mount Skills

Improve clarity, connection, and collaboration with effective communication strategies.

Location

For venue details, reach us at eventbrite@mountskills.com

Bromley PH: +1 469 666 9332 Bromley BR1 1LU United Kingdom

Agenda

● Module One: The Big Picture

○ What is Communication? ○ How Do We Communicate? ○ Other Factors in Communication

● Module Two: Understanding Communication Barriers

○ Common Barriers (language, cultural, time/place)

● Module Three: Paraverbal Communication Skills

○ The Power of Pitch, Tone, and Speed

● Module Four: Non-Verbal Communication

○ Insights from the Mehrabian Study ○ Interpreting Body Language and Gestures

● Module Five: Speaking Like a STAR

○ The STAR Method (Situation, Task, Action, Result)

● Module Six: Listening Skills

○ Active Listening Techniques ○ Sending Good Signals

● Module Seven: Asking Good Questions

○ Open, Closed, and Probing Questions

● Module Eight: Appreciative Inquiry

○ Purpose and Stages, Case Studies

● Module Nine: Mastering the Art of Conversation

○ Levels of Conversation, Networking Tips

● Module Ten: Advanced Communication Skills

○ Precipitating Factors, Establishing Common Ground, Using "I" Messages

● Module Eleven: Wrapping Up

○ Summary and Words from the Wise

Good to know

Highlights

In person

Refund Policy

Refunds up to 7 days before event

About this event

Business • Educators

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Course Delivery: Classroom

Refreshments: Snacks, Beverages and Lunch included in a classroom session

Course Overview:

Effective communication is crucial in every aspect of life. Whether in a boardroom presentation, personal conversation, or even non-verbal cues, the way we communicate has a significant impact on how we are perceived and understood. The Communication Strategies Workshop will provide participants with the essential skills to enhance their communication in both personal and professional settings. Participants will learn how to optimize different methods of communication to improve interactions across their organization, creating a positive ripple effect.

Target Audience

This workshop is designed for anyone looking to improve their communication strategies, regardless of their current role or experience level.

Learning Objectives

By the end of the workshop, participants will be able to:

Identify and overcome common communication problems
Develop skills in asking effective questions
Recognize and interpret non-verbal communication cues
Improve active and empathetic listening skills
Handle difficult situations with assertiveness
Enhance overall communication for personal and professional success

Agenda Overview

Module One: The Big Picture
Module Two: Understanding Communication Barriers
Module Three: Paraverbal Communication Skills
Module Four: Non-Verbal Communication
Module Five: Speaking Like a STAR
Module Six: Listening Skills
Module Seven: Asking Good Questions
Module Eight: Appreciative Inquiry
Module Nine: Mastering the Art of Conversation
Module Ten: Advanced Communication Skills
Module Eleven: Wrapping Up

Course Materials

Participants will receive a course manual that includes presentation slides and reference materials to reinforce key concepts learned during the workshop.

Technical Requirements

(for virtual participants):

Internet connection for eBook download
Device (Laptop, tablet, Smartphone, eReader)
Adobe DRM supported software for accessing materials (e.g. Digital Editions, Bluefire Reader)

©️ 2025 MountSkills. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.

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