Succeed In The Digital Era With Cloud Communication

Communications are considered strategic, mission-critical investments that provide competitive advantages. In order to sustain competitive advantages, private organisations and government agencies must ensure their investments are future-proof. They must ensure the platform evolves public services, improves citizen engagement, and embraces digital transformation when selecting their UCaaS solution.

To capitalise on growing customer demand, a plethora of cloud communications offerings are now available. From essential IP telephony to comprehensive UCaaS application suites, these solutions vary in functionality, pricing, reliability, and user experience.

To future-proof their cloud communications investments and more effectively transform into highly collaborative workplaces, visionary organisations and government agencies are focusing on the following criteria when adopting UCaaS:

• Innovative, collaboration-centric UCaaS solutions offering rich, yet intuitive user experiences (UX) to ensure broader adoption within the organisations and greater user benefits
• Cloud-native platforms enabling rapid innovation to more nimbly respond to the fast-evolving worker, customer and public needs
• Video-first solutions, designed with the performance requirements of high-quality video conferencing services, to address the growing demand for visual and/or blended multi-modal communications, particularly among new transformation projects must ensure worker generations that the new solutions strongly fit current prerequisites as well as evolve
• Architectural extensibility to enable providers, third-party developers and organisations to easily and cost-effectively meet the future requirements

What is UCaaS?

When you have one platform for video conferencing, another for collaboration, a third for enterprise chat, and a whole portfolio of phone systems, managing your communications can be complicated and costly.

Unified communications (UC) solve the challenge of juggling multiple tools by combining communications such as telephony, instant messaging, and video conferencing on one streamlined platform. When that platform is cloud-based, it’s known as unified communications as a service (UCaaS), and offers greater flexibility, reliability, and scalability.

Benefits of UCaaS

Unified communications as a service streamlines workflows and makes communicating seamless, while being flexible. Switching to the UCaaS platform can help you modernise communications — and improve user experience — across organisations.

• Connect remote workers and enable government agencies and organisations to adapt to the needs of an increasingly distributed workforce and adapts to changing network conditions to ensure a high-quality experience
• Collaborate over video, phone, or chat and make it easier for teams to meet and collaborate efficiently
• Connects you to the public, customers, partners, and vendors around the world
• Stay agile and flexible in changing market environment

Workshop - Demonstrating the Best Practices

OpenGov Asia extends a special invitation for you to join our exclusive OpenGov Tech Day on the latest cloud technology trends and benefits for key sectors in Indonesia, including public, enterprise, education, financial services and healthcare. This interactive workshop is tailored for decision-makers and is by invitation only.

During the Gamification, you will learn methods to:

• EXPLORE how unified communications technology can provide organisations with a highly efficient and effective communications platform
• UNDERSTAND how unified communications can improve service delivery efficiency
• DISCOVER how unified communications could help organisations and government agencies maximise their resources
• INVESTIGATE how a unified communications strategy can accelerate procedures, deployment, and flexibility in offering high-volume information sharing without constraints
• EXAMINE reducing costs and maximising valuable organisational resources despite increased coverage and capacity for communications
• ENSURE compliance with data privacy laws by understanding security components in cloud communications
• MASTER unified communications strategy as an effective tool for greater financial and economic inclusion
• UNCOVER how unified communications technology supports integration and collaboration among multiple organisational stakeholders

Who Should Attend:

• Chief Information Officers
• Chief Technology Officers
• Chief Digital Officers
• Chief Innovation Officers
• Chief Transformation Officers
• Chief Customer Officers
• Chief Operating Officers
• Heads of IT Operations
• Heads of Customer Experience
• Heads of Operations
• Heads of Customer Success
• Senior Vice President of IT Operations
• Senior Vice President of Customer Experience
• Senior Vice President of Operations
• Senior Vice President of Customer Success