TEC x Incorp Vietnam: Customer First 101 Workshop

TEC x Incorp Vietnam: Customer First 101 Workshop

We’re pleased to collaborate with InCorp Vietnam - a leading market entry and corporate services consultancy for startups

By The Executive Centre (TEC) Community

Date and time

Wednesday, June 26 · 4 - 5:30pm GMT+7

Location

The Executive Centre - Friendship Tower | Coworking Space, Serviced & Virtual Offices and Workspace

Level 7, Friendship Tower 31 Le Duan, Ben Nghe ward, District 1 Ho Chi Minh City, Thành phố Hồ Chí Minh 700000 Viet Nam

About this event

  • 1 hour 30 minutes

We are pleased to partner with InCorp Vietnam, a leading market entry and corporate services consultancy, to host an exclusive workshop on refining customer experiences for accelerated business growth.

Join us to:

  • Explore the role of customer experiences in driving business growth
  • Discover the impact of positive & negative customer interactions on profitability
  • Participate in a customer journey mapping exercise & pain point improvement activity to improve your online CX

*Customer journey maps will be provided.

Date: Wednesday, 26th June 2024
Time: 16:00 – 17:30
Location: Level 7, Friendship Tower Centre

Agenda:

  • 16pm - 16.05pm: Welcome attendees
  • 16.05pm - 16.15pm: Introduction about speaker - Jack Nguyen
  • 16.15pm - 16.30pm: Introduction to Customer Experience
  • 16.30pm - 16.35pm: Introduction about Loan Tran
  • 16.35 - 17:10: Customer Journey Mapping activity
  • 17.10pm - 17.25pm: Pain Point Improvement activity
  • 17.25pm - 17.30pm: Wrap up & Networking

Speakers:

Jack Nguyen, CPA, CA, CEO of InCorp Vietnam and Head of Human Resources and Payroll (HR&P) Services at InCorp Group.

Loan Tran - Author of Powerful Leadership - How to build Dream Teams - Leadership Coach & Trainer, Owner of Loan Tran Coaching & Consulting company

Organized by

The Executive Centre (TEC) is Asia’s premium flexible workspace provider, opened its doors in Hong Kong in 1994 and today boasts over 200+ Centres in 33 cities and 15 markets. It is the third largest serviced office business in Asia.

The Executive Centre caters to ambitious professionals and industry leaders looking for more than just an office space - they are looking for a place for their organisation to thrive. TEC has cultivated an environment designed for success with a global network spanning Greater China, Southeast Asia, North Asia, India, Sri Lanka, the Middle East, and Australia, with sights to go further and grow faster. Each Executive Centre offers a prestigious address with the advanced infrastructure to pre-empt, meet, and exceed the needs of its Members. Walking with Members through every milestone and achievement, The Executive Centre empowers ambitious professionals and organisations to succeed.

Privately owned and headquartered in Hong Kong, TEC provides first class Private and Shared Workspaces, Business Concierge Services, and Meeting & Events facilities to suit any business' needs.

Community at The Executive Centre means Members have access to a global network of incredible resources, diverse experiences and valuable opportunities, all facilitated by a dedicated team. It is a framework that connects Members and partners via our MyTEC App, events, webinars and exclusive online forum. The Executive Centre Community goes beyond the traditional workspace - empowering productivity, instilling confidence, aligning with your business goals and making your office a place you truly want to be.