Telephone Debt Collection 1 Day Workshop in Bridgeport, CT

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Refreshments: Snacks, Beverages and Lunch included in classroom session

Course Delivery: Classroom

Course Overview:

This one-day program is specifically designed for debt collection call center agents and credit department staff who interact with customers dealing with overdue or outstanding debts.

The course introduces best practices and negotiation techniques tailored to help collection staff handle difficult collection conversations with professionalism. By the end of this course, participants will have a greater ability to effectively engage with debtors and successfully collect overdue debts.

Learning Objectives:

After completing this course, you will be able to:

• Follow a structured, step-by-step debt collection call process.
• Increase confidence when handling challenging collection calls.
• Understand and practice effective debt collection techniques.
• Master best practices in debt collection conversations and negotiations.

Agenda:

• Module 1: Introduction to Debt Collection
• Module 2: The Debt Collection Call Process
• Module 3: Debt Collection Best Practices and Techniques

Course Materials:

• A course manual with presentation slides
• Reference materials to support their learning.
  
  Prerequisites:
• No formal prerequisites are required.

Target Audience:

• Debt collectors
• Call center agents handling debt collection calls
• Credit department staff

Technical Requirements (for eBooks):

Internet access for downloading the eBook.

Laptop, tablet, smartphone, or eReader (excluding Kindle).

Adobe DRM-supported software (e.g., Digital Editions, Bluefire Reader).

eBook download and activation instructions provided.

Certification:

Upon completing the course, you will receive a course completion certificate from Mangates.

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