Multiple dates

The Calm Retailer: Conflict Resolution - 1 Day Training, North Las Vegaskkk

By Mangates_inc

Get a practical toolkit for managing stress, resolving customer conflicts, and boosting your professional confidence.

Location

Regus NV, Las Vegas - E Carson St

302 East Carson Avenue#10th floor Ph No: +1 469 666 9332 Las Vegas, NV 89101

Agenda

Module 1: The Foundations of Service Excellence

• Understand the core principles of exceptional customer service. • Discuss the impact of attitude and body language on customer interactions. • Activity

Module 2: Understanding Customer Behavior

• Learn to identify different types of customer personalities and their needs. • Explore the psychology behind customer complaints and frustration. • Activity

Module 3: De-escalation & Conflict Resolution

• Master techniques for calmly de-escalating tense situations. • Learn phrases and communication strategies to resolve conflicts without confrontation. • Activity

Module 4: Handling Difficult Situations with Confidence

• Strategies for managing high-stress complaints and angry customers. • Learn how to set boundaries professionally while maintaining excellent service. • Activity

Module 5: Beyond the Counter: Service Recovery

• Discover how to turn a negative customer experience into a positive one. • Learn to apologize effectively and offer solutions that build loyalty. • Activity

Module 6: Putting It All Together & Action Plan

• Review key strategies and create a personalized plan to apply your new skills. • Activity

Good to know

Highlights

Ages 18+
In person
Paid venue parking

Refund Policy

Refunds up to 7 days before event

About this event

Business • Career

About this Course

Duration: 1 Full Day (8 Hours)

Delivery Mode: Classroom (In-Person)

Language: English

Credits: 8 PDUs / Training Hours

Certification: Course Completion Certificate

Refreshments: Lunch, snacks, and beverages will be provided during the session.

Course Overview

This 1-day, interactive workshop is designed for retail workers in North Las Vegas, NV, who want to improve their customer service skills and confidently handle difficult situations. The course focuses on providing you with practical strategies for effective communication, conflict de-escalation, and maintaining a positive attitude under pressure. You will leave with a toolkit of techniques to turn challenging interactions into positive outcomes, boost your confidence, and enhance your professional value.

Learning Objectives

Learn and apply advanced customer service techniques to improve satisfaction.
Develop practical skills for de-escalating conflicts and resolving complaints.
Gain confidence in handling difficult customer interactions with a calm, professional demeanor.
Understand how to turn negative experiences into opportunities for loyalty.
Create a personalized plan for applying service excellence skills in your daily role.

Target Audience

Retail workers in North Las Vegas, NV, at all levels.
Individuals in hospitality or customer-facing roles.
Anyone seeking to improve their communication and conflict resolution skills for professional growth.

Why Choose This Course?

In North Las Vegas, a city with a thriving retail and hospitality sector, service excellence is key to ensuring long-term operational success and customer loyalty. This workshop offers practical tools and strategies for improving communication, managing customer expectations, and developing strong conflict resolution skills. With hands-on activities and case studies from North Las Vegas’s own retail environment, you will gain valuable insights and strategies to succeed in their service careers.

©2025 Mangates Tech Solutions Pvt Ltd. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.

Special Group Offers:

Receive a 10% discount when you register as a group of 3 or more.
Enjoy a 15% discount for groups of 10 or more.

Thinking about bringing this training to your teams?

Our in-house program can be delivered onsite in North Las Vegas or anywhere in Nevada. It’s tailored to your company’s specific needs, ensuring relevance and immediate applicability.

📧 Contact us today to schedule a customized in-house session: corporate@mangates.com

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Mangates_inc

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