This is Service Design Doing - Essentials

Note: This is a 3-days in person courses starting on Monday 24 Nov 2025 at 9 AM.

The course dates are 24-26 Nov 2025 (Mon - Wed)

OVERARCHING GOAL

Only an in-depth and holistic understanding of customers and their environment can create offerings that provide meaningful value and make a real difference on the bottom line. Service design thinking can provide this understanding.

Learn how to apply Service Design Thinking to the rapid innovation of customer experiences in multi-channel product-service ecosystems.

The coaches are pioneering practitioners – you can learn from the best.

KEY TAKEAWAYS

The main takeaway of the workshop will be the ability to apply several tools to your own business or organizational problems in order to innovate towards new value propositions.

You will be able to begin instigating real service-innovation projects in your organisation, working with small project teams focused on individual service elements, or developing new value for your entire service offering.

TRAINERS

Adam StJohn Lawrence

Markus Edgar Hormeß

Co-authors of the book "This is Service Design Doing"