Question 1

How to start the game?

Accepted Answer

Download our World City Trail app from the Play Store or App Store. Register and redeem the tickets there to get started.

Question 2

Do I have to wait for a tour guide, or can we start anytime?

Accepted Answer

This is a self-guided, app-led “outdoor escape game & scavenger hunt” that you can start anytime, with no need for reservations or a tour guide.

Question 3

How long does each game take?

Accepted Answer

1.5 - 3 hours, it depends on your pace.

Question 4

What to bring?

Accepted Answer

Weather-appropriate and comfortable clothing and shoes - Charged smartphone - Internet connection

Question 5

Not Suitable for...

Accepted Answer

Wheelchair users - People with mobility impairments - Unaccompanied children

Question 6

How can I reach customer service for further information and assistance?

Accepted Answer

Once you've purchased a ticket, we will send you your details up to one day before the event. If you have more questions, visit worldcitytrail.com/chat

Unlock Bilbao’s mysteries with an exciting escape game!