What actually happens in the 3 seconds before someone responds to you?

In those brief moments between your question and their answer, an entire universe of processing occurs - interpretations form, emotions surge, defenses activate, and rules apply. Most of this happens unconsciously, yet it determines everything about the response you'll receive.

This session unveils Virginia Satir's Ingredients of an Interaction, a practical tool for understanding human communication patterns. You'll see how this model can help you recognise what's really happening in difficult conversations, team conflicts, and everyday workplace interactions. Discover how to work with human nature rather than against it in your leadership.

This introduction offers a taste of the tools you'll learn in our upcoming Satir Coaching & Mentoring Level 1 workshop.

Stanly Lau is a Certified Satir Coach and Trainer dedicated to helping individuals and teams grow through greater self-awareness and authentic connection. Based in Singapore, Stanly works with individuals, managers, coaches, and cross-functional teams across Asia, including Japan, Taiwan, Thailand, Indonesia, and Malaysia.