On completion of this unit, learner shall be able to have the following knowledge and application skills to apply them to the workplace:

• Define service and quality standards to be offered in a given operational area in order to meet organisational service objectives.
• Collaborate with relevant business partners, customers and colleagues to enhance service planning
• Use customer feedback and information to improve service planning.
• Develop specific plans that will ensure a sustainable and consistent delivery of quality customer service.
• Identify service risks that may occur during service delivery.
• Develop effective contingency plans to deal with service risks affecting service delivery.
• Request for the resources required to execute service delivery plans.
• Develop specific, measurable and realistic targets for staff delivery service.
• Brief relevant staff on their service objectives and targets in accordance with service delivery plan.
• Acknowledge excellent service performance to motivate staff.
• Address problems relating to service operations.
• Encourage feedback from internal and external customer and staff on service operations.
• Collect and review feedback from customer and staff on service operations.
• Evaluate service operations against quantitative target set.
• Modify service operations in response to evaluation.
• Address problems relating to service operations.
• Encourage feedback from internal and external customer and staff on service operations.
• Monitor progress of refined service operations.

Who Should Attend?

The programme is suitable for cleaning professionals looking to advance their skills with in-depth training in specialised cleaning or equip themselves with soft skills required for Cleaning Supervisor.

Time: 9.00am to 6.00pm ( 3 days)

Course Fees: S$513.60 per pax (Inclu GST)

Course Funding: Skills Development Fund up to 95% (Only for Singaporean and PR), Skills Future Credit up to $500 (Only for Singaporean)

Course Dates (English):

Course Venue: 72 Bendemeer Road, #03-29 Luzerne, Singapore 339941

For registration, email Jiahui (Zoe) at jiahui@avanta.com.sg or 64171165/ 83281135.

FAQs

Are there requirements to enter the event?

No Entry Requirement

How to I pay for the course?

For enquires and training registration, kindly contact Jiahui (Zoe) at jiahui@avanta.com.sg.

Upon registration, an invoice will be sent to your email address. Payment can be done by Cheque, Cash, NETS, Bank Transfer. If bank transfer payment is preferred, do inform the Jiahui(Zoe) at jiahui@avanta.com.sg details will be send to you.

Please note that training is only confirmed with full payment.

What are my transport/parking options for getting to and from the event?

The directional details will be sent to participants upon registration of this training.