A secular, non-affiliated charity, Willing Hearts is wholly run by volunteers, apart from a handful of staff. It operates a soup kitchen that prepares, cooks and distributes about 5,000 daily meals to about 40 locations island wide, 365 days a year. Beneficiaries include the elderly, the disabled, low income families, children from single parent families or otherwise poverty stricken families, and migrant workers in Singapore.

Willing Hearts is a registered as a society with the Ministry of Home Affairs since February 2005 and as a charity with the Ministry of Ministry of Social and Family Development since December 2008.